WARRANTY CLAIM FORM
Fill out this form IN FULL to process a Warranty Claim. Please provide as many details as possible to help expedite your request. ENGLISH ONLY PLEASE.
Service Ticket #
GENERAL INFORMATION
Please describe the issue(s) you are experiencing in as much detail as possible
Please upload picture(s) to support your issue. Please also include a picture of your entire bike or scooter so we can verify the model. If your video is too large for this format, we can send you another link to our File Upload Center.
Browse Files
Drag and drop files here
Choose a file
A warranty claim will NOT be approved by the factory without pictures and/or videos to show the problem.
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Did you purchase your e-bike from Alter Ego Bikes?
*
Yes
No, I purchased elsewhere
Are you able to ship or drop off your e-bike or e-scooter at our Service Facility in Abbotsford, BC?
*
No
Yes
I can make arrangements if necessary
Error Code appearing, if any:
Have you changed any of the settings in the LCD Display?
*
No
Yes
If you have changed any settings, please explain what you have changed.
Has your bike or scooter been involved in a collision or impact of any kind?
*
No
Yes
If yes, please explain what happened.
How long has it been since your last tuneup or maintenance?
*
Within the last 3 months
Within the last 6 months
Within the last year
It has been more than a year
I have never had a tuneup
Do you have proof of tuneups or regular maintenance?
*
Yes
No
E-BIKE DETAILS
Are you the original owner?
Please Select
Yes
No
Original Invoice / Order Number
Not necessary, but it helps us expedite your request.
Brand
*
Please Select
Freedom
Rebel
Himiway
Eunorau
Sidekick
Magicycle
Vtuvia
Addmotor
Heybike
Other Brand
If 'Other Brand" was selected, please provide the brand below
Model
*
We only repair e-bikes purchased from Alter Ego Bikes.
Current Odometer Reading
*
Please input your current odometer reading if model is equipped with an odometer.
Frame Serial Number
*
Battery Serial Number (if reporting a battery issue)
PERSONAL INFORMATION
Name:
*
First Name
Last Name
Phone Number
*
Email:
*
example@example.com
If we need to ship parts, where can we ship them?
Street Address
Street Address Line 2
City
Province
Postal Code
ADDITIONAL COMMENTS
Additional comments to share with our Service Team
SUBMIT WARRANTY CLAIM
Should be Empty: