SERVICE TICKET
Fill out this form IN FULL to process a Warranty Claim or Service Request. Please provide as many details as possible to help expedite your request. ENGLISH ONLY PLEASE.
Service Ticket #
GENERAL INFORMATION
Please describe the issue(s) you are experiencing in as much detail as possible
‼️REQUIRED‼️ Please upload picture(s) or short video(s) to support your issue. Please also include a picture of your entire bike or scooter so we can verify the model.
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A warranty claim will NOT be approved by the factory without pictures and/or videos to show the problem.
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Did you purchase your e-bike from Alter Ego Bikes?
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Yes
No, I purchased elsewhere
Where did you purchase?
Are you able to ship or drop off your e-bike at our Service Facility in Abbotsford, BC?
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No
Yes
I can make arrangements if necessary
Error Code appearing, if any:
Have you changed any of the settings in the LCD Display?
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No
Yes
If you have changed any settings, please explain what you have changed.
Has your bike or scooter been involved in a collision or impact of any kind?
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No
Yes
If yes, please explain what happened.
How long has it been since your last tuneup or maintenance?
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Within the last 3 months
Within the last 6 months
Within the last year
It has been more than a year
I have never had a tuneup
Do you have proof of tuneups or regular maintenance?
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Yes
No
E-BIKE DETAILS
Are you the original owner?
Please Select
Yes
No
Original Invoice / Order Number
Not necessary, but it helps us expedite your request.
Brand
*
Please Select
Aventon
Himiway
Eunorau
Velotric
Aima
Jasion
Sidekick
Vtuvia
Heybike
Yozma
Other Brand
If 'Other Brand" was selected, please provide the brand below
Model
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We only repair e-bikes purchased from Alter Ego Bikes.
Current Odometer Reading
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Please input your current odometer reading if model is equipped with an odometer.
Frame Serial Number
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Battery Serial Number (if reporting a battery issue)
PERSONAL INFORMATION
Name:
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First Name
Last Name
Phone Number
*
Format: (000) 000-0000.
Email:
*
example@example.com
If we need to ship parts, where can we ship them?
Street Address
Street Address Line 2
City
Province
Postal Code
ADDITIONAL COMMENTS
Additional comments to share with our Service Team
SUBMIT WARRANTY CLAIM
Should be Empty: