Warranty / Service Request

Fill out this form completely to process a Service Ticket. Please provide as many details as possible to help expedite your request.

Date of Pickup or Delivery

Date

Name: *

First Name Last Name

Phone Number *

Email: *

example@example.com

Type of Repair Ticket *

Electric Bike Service Ticket Electric Scooter Service Ticket Something Else

If something else, please explain in detail. *

Original Invoice / Order Number

Model *

We only repair Alter Ego Bikes and Adrenaline Kick brands.

ALL MARIO EBIKE ISSUES NEED TO BE EMAILED DIRECTLY TO THE MARIO FACTORY AT sales03@marioebike.com.

If other, please enter the Model below

We only repair Alter Ego Bikes and Adrenaline Kick brands.

Where did you purchase your Alter Ego Electric Bike or Adrenaline Kick Scooter? *

Current Odometer Reading

Please input the km reading of your bike - if it has an odometer.

Please explain the issue in detail. *

Please upload picture(s) to support your issue. Please also include a picture of your entire bike or scooter so we can verify the model.

Warranty claim will NOT be approved without pictures and/or videos to show the problem.

Have you changed any of the settings in the LCD Display? *

Yes No

If you have changed any settings, please explain what you have changed.

Is the LCD display showing an error code? If so, what Error Code shows up?

Has your bike or scooter been involved in a collision or impact of any kind? *

Yes No

If yes, please explain what happened.

Has your bike or scooter been exposed to any moisture? *

Yes No Not sure

Have you done any modifications to your bike or scooter? *

Yes No

If yes, please explain what modifications or upgrades you have done.

How long has it been since your last tuneup or maintenance? *

Within the last 3 months Within the last 6 months Within the last year It has been more than a year I have never had a tuneup

Do you have proof of tuneups or regular maintenance? *

Yes No

Are you able to drop off your bike or scooter to our Service location in Abbotsford?

Yes No I can ship it if necessary

Additional comments to share with our Service Team