Behaviour to Support our Values
Safety
Remember that the safety and welfare of riders is paramount
Always work in the open with children and vulnerable people
Ensure that parents and caregivers are available to support riders with personal care needs
Keep yourself safe around horses, do not be complacent
Keep a professional distance between you and riders and their whanau
Follow all H&S processes and procedures
Teamwork
Set an example you want others to follow
Support your colleagues to get the job done
Listen to the opinions of others and be respectful in your replies
Remember that everyone is entitled to their opinion – even when you don’t agree
Respect the roles that other people do at RDA
Be prepared to address disagreements with maturity and professionalism
Respect
Treat everyone equally with respect and dignity
Take care when manually handling or assisting riders
Don’t make assumptions about the ability of riders – ask
Use appropriate language at all times – with riders and colleagues
Remember you are in a position of power – be mindful of the effect of this and never abuse it
Never humiliate, embarrass or undermine anyone
Quality
Pass on any concerns to the Duty Coach/Manager
Be open to feedback on your own performance
Complete all reporting as soon as possible
Listen to the requirements of the day from the Duty Coach/Manager
Understand the key operating policies
Do the best job that you can do every day
Enjoyment
Motivate riders to enjoy their sessions
Always give a positive welcome to riders and whanau
Give positive feedback and encouragement to riders
Don’t single people out for praise, treat everyone the same
Share your enjoyment of the horses with riders and whanau
Celebrate successes – however small
Empathy
Make sure that you understand the needs of the riders you are working with
Don’t do something for a rider that they can do for themselves
Encourage riders to participate, but don’t force them if they don’t want to
If you feel out of your depth, seek advice from the Duty Coach/Manager
Remember that you are only part of the rider’s support – it doesn’t all fall on you
Don’t forget that other people at RDA have bad days, support your colleagues with kindness