Name
*
Title
*
Company Name
*
Address
*
Street Address
Street Address Line 2
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Postal / Zip Code
Please Select
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Country
Phone
*
Fax
Email
*
Website
*
1. Please check any of the following services your company offers to clients.
*
Inbound Call Handling
IVR
Fulfillment
Consulting
Outbound Telemarketing
Market Research
Direct Mail
Other
2. Please check any of the following support services your company offers to clients.
*
Predictive Dialing
Warm Transfer
Fax or Email Workstations
Third Party Verification
Remote Monitoring
Web Enabled Workstations
Digital Recording
Other
3. What service do you consider your best specialty?
*
Inbound Call Handling
Outbound Telemarketing
Other
4. What percentage of your business is inbound vs outbound:
Inbound Percentage
*
Outbound Percentage
*
5. What percentage of the work you perform for your clients is business to business and/or business to consumer:
Business to Business
*
Business to Consumer
*
6. Which industries most represent your current client list?
*
High Tech
Mortgage
Healthcare
Pharmaceutical
Fund Raising
Banking and Finance
Insurance
Telecommunications
Utilities
Advertising Agencies
7. Please provide a ranking of the programs you currently perform for your clients, i.e., 1 (most important), 2 (next important), etc. If a particular service is not applicable, please leave that box blank.
Appointment Setting
Sales
Order Taking
Customer Service
Inquiry Handling (pre-sales)
Technical Support (post sales Support)
Lead Generation
Other
8. What is your company's specialty?
9. What type of program do you prefer?
10. Does your organization have licensed agents?
No
Yes (please specify)
Please specify (10)
11. Does your company offer other language capabilities, in addition to English?
No
Yes (please specify)
Please specify (11)
12. Which of the following best describes your pricing model?
Hourly
Pay for Performance
Other
13. Does your organization ever consider commission or pay for performance projects?
No
Yes (please specify)
Please specify (13)
14. Please provide a description of the price range(s) your company charges for the services you provide to your clients, including set-up fees.
15. How many TSRs or CSRs does your company employ?
16. How many workstations does your organization have?
17. How many call center sites does your organization have?
18. Please provide the locations(s) of your call center(s).
19. What are your hours of operation?
20. How many years has your company been in business?
21. Please provide the name and telephone number of another person in your company that we can contact, should you be unavailable.
22. Are you interested in upsell programs?
Yes
No
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