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NOTICE: We will test your sunglasses for excessive levels of these corrosive substances: Sunscreen, bug spray, fuel, alcohol, Windex (or any cleaner that contains ammonia), and salt (from saltwater or sweat). Cleaning your sunglasses or after each use will help against damage from these substances.
If your sunglasses have been over-exposed to any of these elements your warranty claim will be denied. We strive to manufacture our sunglasses to the highest industry standards, however, we cannot control their use and abuse once they have left our facility.
Keep in mind that this warranty is for manufacturing defects - not for damage caused by use and or abuse.
Upon inspection, if your sunglass is determined to have a manufacturing defect, we will replace the defective component with a new component (If the claim is for a defective lens, then the lens will be replaced and installed into the original frame and if the claim is for a defective frame, the original lenses will be installed into a new frame). If the item that you submit a warranty claim for is a discontinued style, we will issue a coupon code for the original purchase price* of your item, for you to order a different style as a replacement at GoneFishingOptics.com.
*Original purchase price must be confirmed by your proof of purchase.
If your inspected item is not found to have a manufacturing defect we may still be able to repair it. We will notify you of the repair costs in the event that the warranty claim is denied. You will have the option to proceed with a repair or to have your item returned to you in the condition that it was received. If you choose to order a repair, you will be issued a discount code for $12 (the value of the warranty processing fee) and then directed to the repair order page.
In order to properly inspect your sunglass you must send the complete sunglass (include all parts and components) so that your claim can be properly evaluated. If you do not send the complete sunglass (include all parts and components) your claim will be denied. Shipping costs to send warranty items to Gone Fishing are the customers' responsibility.
Please clean your sunglasses before sending them to our warranty department. Wipe them off with a microfiber cloth and clean water - do not use any chemical or soap to clean them off.
IMPORTANT INFORMATION - DO NOT PROCEED WITHOUT READING THIS:
There is a non-refundable processing fee of $12 for each warranty claim. If you need to submit multiple sunglasses you must submit a separate warranty claim for each item. Do not submit more than one sunglass under one warranty claim - this will delay the standard processing time of your warranty claim.
Shipping of replacement sunglasses for U.S. orders is FREE. International orders must pay $25 for shipping.
IMPORTANT! Payment processing may take up to 30 seconds to process. DO NOT click the Submit button more than one time or you may be charged each time you click the button.
Upon submission of payment you will be sent an email notification with instructions on how to send your sunglasses in for warranty processing. Please allow 4 weeks (from the date we receive your warranty item) for processing. We will notify you by email after your warranty item has been inspected. If your warranty claim is approved you will receive an additional email notification when the new product has been shipped to you.