Voice of CustomerSubmission Form
Identify the primary sponsor that has insight and authority. The sponsor should control the resources.
Establish a Customer Matrix
Rate the impact of each customer to smooth data/example with multiple locations vs single site. For example: Your matrix should not contain all satisfied customers nor all dissatisfied customers.
Insert New Tab/Sheet To Your Google Sheet
It is recommended that you add a Manpower Gantt Chart to a new tab/sheet in your Google Sheet.
It is recommended that you add a Cost Worksheet to a new tab/sheet in your Google Sheet.
Review with Sponsor/Resource Management
This is when you review your work with your sponsor:
Post Interview Wrap-up
The information obtained above will be analysed to help:
Consult with your sponsor to choose a course of action.