Questions
Name
*
First Name
Last Name
E-mail
*
Company Name
*
Number of Employees
*
Years in Business
*
Dollar amount of payments processed (daily average)
*
Number of locations (if applicable)
Number of PIN pads, terminals, etc
*
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Fintech Hardware
What payment processing hardware do you use?
*
PIN pads
POS terminals
Mobile card readers
Receipt Printers
Other
What is the biggest frustration your employees express about your hardware?
*
Battery life
Not user friendly
Connectivity problems
Glitchy
Other
What is the number one customer complaint that you hear about it?
*
Won't read their card
Too slow
Confusing
Other
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Customer Service
What is the most useful customer service offering your current provider...provides?
*
24/7 availability
Online assistance
Help forums
In-person meetings
Other
When it comes to customer service, what do you wish your payment processing company would offer?
Are there any customer service options that they provide that you've never used in your life?
What is the biggest frustration you've had with your provider's customer service?
*
Not available/difficult to reach
Inaccurate information
Can't answer my questions
Other
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Analytics
Do you have a process in place to collect, store and analyze your payment data?
*
Yes
No
What do you do with that data?
How do you present it?
Chart or graph
Written report
Spreadsheet
Other
When you consider your payment processing data, do you feel that you are making data-driven decisions for your business?
*
Yes
No
On a scale of 1-5, rate how well you understand your payment data
*
1
2
3
4
5
...what is payment data?
I analyze my reports in my spare time, to relax.
1 is ...what is payment data?, 5 is I analyze my reports in my spare time, to relax.
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General
When it comes to payments, fintech and/or sales data, what's the number one question you'd like answered?
*
How much time per week, on average, does your business spend dealing with payment processing tasks? (inputing payment information, collecting data, end-of-day procedures, hardware maintenance, ensuring security compliance, etc.)
*
0-5 hours
6-10 hours
11-15 hours
15+ hours
Do you feel that is too much time?
*
Yes
No
What is your busiest time of day for transactions?
*
Morning
Noon/Lunch
Afternoon
Evening/Dinner
How many transactions do you typically process in a day
*
0-50
51-100
101-1000
1001-5000
5000+
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Bonus Question
Free for all!! Unleash your rage (or read your joy) here. Tell us about your deepest payment processing desires, your best or worst moments.
Submit
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