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ROCKY MOUNTAIN WARRANTY CLAIM - FRAMES AND HARDWARE
This claim form is for Rocky Mountain frame and hardware failures, including warranty and crash replacement cases, but excluding non-Rocky Mountain hardware and components. Non-Rocky Mountain component failures must be addressed with the respective manufacturer.
Rocky Mountain Dealer
*
Please indicate which store to ship to if there is more than one location.
Country
*
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Who is your sales representative
*
CANADA
Andrew Lefeuvre - Ontario
Mike Lavertu - Quebec Est
Mathieu Melancon - Quebec Ouest
Keith Stark - BC, YK, NWT
Ruben Salzgeber - AB, SK, MB
Wade Simmons - BC - Vancouver Island
Terry Tomlin - Atlantic provinces
INTERNATIONAL
Randy McInnis - International
USA
Ethan Flanigan - Mid Atlantic
Joe Anderson - Intermountain East
Sam Elmes - Intermountain West
Gavin Hayes - California
Adam Kazilsky - Midwest
Dave Kishbaugh (Pavé Group) - New England
Camden Latimer - Northwest
Paul Loesch - South Central (TOLA)
Jon Naylor - Southeast
Chris Newlin - Sales Director USA
Account #
*
First name
*
What is your first name
last name
What is your last name
Your email address
*
Date of purchase by customer
*
-
Month
-
Day
Year
Date Picker Icon
Serial number on bike
*
Model Year of bike
*
Please Select
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
Model
*
Please Select
- DUAL SUSPENSION FRAME
Reaper
Element
Sherpa
Thunderbolt
Instinct
Instinct Powerplay
Pipeline
Altitude
Altitude Powerplay
Slayer
Maiden
- SINGLE SUSPENSION FRAME
Blizzard
Blizzard Powerplay
Suzi Q
Vertex
Flow 26
Flow JR24
Flow JR20
- SPORT HARDTAIL
Fusion
Fusion Powerplay
Soul
Growler
Growler Powerplay
- URBAN AND FITNESS
RC0
Metro LO
Metropolis
Whistler
- CYCLOCROSS, ROAD & GRAVEL
Solo CX
Solo
- KIDS
Reaper
Growler Jr.
Vertex Jr.
Soul Jr.
Edge
Bike Size
*
XXS
XS
S
M
L
XL
XXL
N/A
Main structure affected
*
Front triangle
Chainstay
Seatstay
Fork
Link
Hardware
Failure type
*
Paint - structural failure - wear ....
Was the damage due to a crash or impact?
Yes
No
General comment or information.
Pictures to include
Overall Frame/Bike
*
pdf, doc, avi, jpg, jpeg, png, gif, zip
Close/clear pictures of failure or/and video
*
Upload a File
pdf, doc, avi, jpg, jpeg, png, gif, zip, mov, mp4
Cancel
of
Picture of serial #
*
Upload a File
pdf, doc, avi, jpg, jpeg, png, gif, zip
Cancel
of
Customer's receipt
*
Upload a File
pdf, doc, avi, jpg, jpeg, png, gif, zip
Cancel
of
Submit
Internal added info by RMB's customer service
Date
*
-
Month
-
Day
Year
Date Picker Icon
Who's handling the case?
An Agent
phil@bikes.com
Quinn.Mcgunnigle@bikes.com
Reed.Piller@bikes.com
ian.nolan@bikes.com
Max.mackay@bikes.com
Alexandre.lafontaine@bikes.com
Mathieu.hebert@bikes.com
owen.gerrard@bikes.com
jonas.tack@bikes.com
jochenh@bikeaction.de
alexanderl@bikeaction.de
Other
Status
Under review
Warranty
Goodwill
Crash-replacement
Non-Warranty
Need more information
Comments
For external use only***
Resolution date
-
Month
-
Day
Year
Date Picker Icon
Internal Follow up Status
Closed-Processed
Closed-Waiting too long for information from dealer
High security concern (Should QC be contacted)
YES
NO
Credit value requested by dealer/ distributor
Paint - structural failure - wear ....
Claimable? (for QC only)
Yes
Who (Manufacturer or Assembler) (for QC only)
ANJ
AXMAN
FLYBIKE
GPMI
KENSTONE
MK
SUNRISE
VIP
XDS
Failure type (for QC only)
SS side impact
Link-SS interference
Brake mount failure
Paint issue
MY22 Element SS bearing
MY23 Element hardware
MY23 Slayer tube in tube
Number of days
Internal comments for follow up purposes
Should be Empty: