Rocky Mountain Warranty Claim - Frames and Hardware

ROCKY MOUNTAIN WARRANTY CLAIM - FRAMES AND HARDWARE

This claim form is for Rocky Mountain frame and hardware failures, including warranty and crash replacement cases, but excluding non-Rocky Mountain hardware and components. Non-Rocky Mountain component failures must be addressed with the respective manufacturer.
Rocky Mountain Dealer
Please indicate which store to ship to if there is more than one location.
Country
Who is your sales representative
Account #
First name
Last name
Your email address
Date of purchase by customer

DayMonthYear
Model Year of bike
Model
Bike Size
Frame Material
Serial number on bike
Normally under the BB or behind the Seat Tube
Main structure affected
Failure type
Paint - structural failure - wear ....
Was the damage due to a crash or impact?
General comment or information.
Pictures to include
Overall Frame/Bike

Upload a File
pdf, doc, avi, jpg, jpeg, png, gif, zip Cancelof
Close/clear pictures of failure or/and video

Upload a File
pdf, doc, avi, jpg, jpeg, png, gif, zip, mov, mp4 Cancelof
Picture of serial #

Upload a File
pdf, doc, avi, jpg, jpeg, png, gif, zip Cancelof
Customer's receipt

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pdf, doc, avi, jpg, jpeg, png, gif, zip Cancelof
Internal added info by RMB's customer service
Date

MonthDayYear
Who's handling the case?

Other
Status
Comments
For external use only***
Resolution date

MonthDayYear
Internal Follow up Status
High security concern (Should QC be contacted)
Credit value requested by dealer/ distributor
Paint - structural failure - wear ....
Claimable? (for QC only)
Who (Manufacturer or Assembler) (for QC only)
Failure type (for QC only)
Number of days
Internal comments for follow up purposes
Should be Empty:

ROCKY MOUNTAIN WARRANTY CLAIM - FRAMES AND HARDWARE

Pictures to include

Internal added info by RMB's customer service