Rocky Mountain Warranty Claim - Frames and Hardware

ROCKY MOUNTAIN WARRANTY CLAIM - FRAMES AND HARDWARE

This claim form is for Rocky Mountain frame and hardware failures, including warranty and crash replacement cases, but excluding non-Rocky Mountain hardware and components. Non-Rocky Mountain component failures must be addressed with the respective manufacturer.
Rocky Mountain Dealer*
Please indicate which store to ship to if there is more than one location.
Country*
Who is your sales representative*
Account #*
First name*
Last name
Your email address *
Date of purchase by customer*

DayMonthYear
Model Year of bike*
Model*
Bike Size*
Frame Material*
Serial number on bike*
Normally under the BB or behind the Seat Tube
Front triangleChainstaySeatstayForkHardware
Failure type *
Paint - structural failure - wear ....
YesNo
General comment or information.
Pictures to include
Overall Frame/Bike*

Upload a File
pdf, doc, avi, jpg, jpeg, png, gif, zip Cancelof
Close/clear pictures of failure or/and video*

Upload a File
pdf, doc, avi, jpg, jpeg, png, gif, zip, mov, mp4 Cancelof
Picture of serial #*

Upload a File
pdf, doc, avi, jpg, jpeg, png, gif, zip Cancelof
Customer's receipt*

Upload a File
pdf, doc, avi, jpg, jpeg, png, gif, zip Cancelof
Internal added info by RMB's customer service
Date*

MonthDayYear
jeremy.kipp@bikes.comalexander.woikin@bikes.comalexandre.dupuis@bikes.comian.nolan@bikes.comjochen.hering@bikes.comNicolas.Sanfacon@bikes.comalexander.lammarck@bikes.comreed.piller@bikes.comOther
Under reviewWarrantyGoodwillCrash-replacementNon-WarrantyNeed more information
Comments
For external use only***
Resolution date

MonthDayYear
Closed-ProcessedClosed-Waiting too long for information from dealerBack Order
High security concern (Should QC be contacted)
Credit value requested by dealer/ distributor
Paint - structural failure - wear ....
Yes
Who (Manufacturer or Assembler) (for QC only)
Failure type (for QC only)
Number of days
Internal comments for follow up purposes
Should be Empty:

ROCKY MOUNTAIN WARRANTY CLAIM - FRAMES AND HARDWARE

Pictures to include

Internal added info by RMB's customer service