• Implementation Retrospective

    Implementation Retrospective

    Confidential & Internal Only - Last Update 1/18/17
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  • SAVO Products:

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  • Overview:

  • What aspect(s) of this implementation went well, and to what do you attribute that?

  • What aspect(s) of this implementation did not go well - or do you wish would have gone differently (external and/or internal)?

  • What additional Services and/or focus for Customer Success would you recommend, in order to improve this customer's overall SAVO experience - and with an eye on improving their chances of achieving and sustaining long-term success with their SAVO implementation?

  • What if any concerns do you have about the client's ability to be successful long-term with their implementation?

  • Success Scorecard:

  • Rate your assessment of the client's Sales Enablement program at the time of the launch, with 1 being non-existant and 10 being perfect:

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  • Please list the SAVO Support tickets which the SAVO implementation team submitted on your client's behalf during this implementation:

  • Please list any Enhancement Requests which the client or the SAVO implementation team submitted on your client's behalf during this implementation:

  • Going Forward Client Support: 

    Rate on a scale of 1 to 10, with 1 being poor and 10 being exceptional:

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  • Additional Lessons Learned: 

    What other lessons learned would be valuable input to future Consulting Team Projects?

  • Assets & Documentation: 

    What documentation do you wish that you had during this implementation?

  • Did you need to create any documentation for this implementation? If so, list them here:

  • Which specific newly created documentation should be available to all customers in the Knowledge Center? Please provide links here:

  • Should be Empty: