Asking Neutral and Open-Ended Questions

Asking Neutral and Open-Ended Questions
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DIRECTIONS: The following communication mistakes are often made when people are discussing issues. Stating questions in a neutral, open-ended way can make problem solving easier. See how you can re-work the questions below to make them neutral and open-ended.
1. Don’t you feel bad about having done that?
2. I suspect that one of you is lying.
3. I know if someone yelled at you without reason, you would feel mad. So can you be polite next time?
4. Are you jealous because she is so popular and has so many friends?
5. Why can’t you just pay her for the damage to the furniture and she’ll forget the whole thing.
6. If you don't apologize for talking behind his back, this will never get resolved. Would you apologize to her?
7. Why did you make that racist comment?
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