You are the landlord or property manager, and your tenant, colleague, staff, family member or anyone else makes the following statements. Reframe these to be neutral and negotiable. Use the formula adapted from “I” statements, that is, you feel _______ when _______ because _______.
Example: She always copies off my paper. I had to take the law into my own hands.
Coach: What I hear you saying is that you felt upset when she copied off your paper because it has happened a number of times.