Photometrics Survey and Incident Feedback

Please take a moment to answer a few easy questions about your experience with Photometrics. Your feedback enables us to continually improve our business so you and your peers receive the best products and customer experience possible.
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Customer Incident Feedback (For compliments, complaints or suggestions about an incident)Customer Survey (For describing your general experience with our products)
Which of these products do you own? (Check all that apply)

Cascade 650Cascade 128Cascade 128+Cascade 512BCascade 512FCascade 1KCascade II 512BCascade II 1024Coolsnap CFCoolsnap CF2Coolsnap Pro CFCoolsnap Pro CF ColorCoolsnap DynoCoolsnap ESCoolsnap ES2Coolsnap EZCoolsnap FXCoolsnap HQCoolsnap HQ2Coolsnap K4Coolsnap MYOCoolsnap KINOEvolve 128Evolve 512Evolve 512 DeltaIris9Iris15KinetixMultichannel DCMultichannel DC2Multichannel DVMultichannel DV2Multichannel QVMultichannel QV2Multichannel XTMultichannel XT2Prime BSIPrime BSI-ExpressPrime 2020Prime 95BQuantEMQuantixSeries 200 / 300S400S477SensysStarOtherOther
How long ago did you purchase your product(s)?

Less than one month ago1-6 months ago7-12 months ago13-24 months agoMore than two years agoI’m not sure
What are the primary imaging methods you are performing with your camera? (Check all that apply)

Color DocumentationFluorescence - DocumentationFluorescence - QuantificationAdvanced Fluorescence Techniques (TIRF, FRET)Super ResolutionLightfield MicroscopyOther
Which level of imaging experience best matches your own?

New to digital imaging in my researchSome experience with basic image capture for documentationSome experience with both documentation and fluorescence methodsConsiderable experience with advanced fluorescence methodsExpert in fluorescence techniques including design of custom imaging systemsOther

How likely are you to recommend Photometrics products or services to a colleague?

(1 star = will not recommend, 5 stars = will or have recommended)
Please provide comments about your experience with our products or services:
(Optional) Please provide your contact information.
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If you would like a Photometrics representative to contact you, please complete the above information fields and let us know the best time we can reach you:
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Thank you for your participation. We look forward to fulfilling our commitment to provide the scientific community with quality products and services.
Your Feedback and Comments
If you have a compliment or a complaint about an incident, we appreciate learning more about your experience with us.
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If you have any questions or concerns please feel free to contact us at support@photometrics.com
Should be Empty:

	Very Unsatisfied	Not Satisfied	Neutral	Satisfied	Very Satisfied	Not Applicable
Delivery and setup of your camera
Software controlling your camera
Post-sales support and customer service
Camera meeting performance and reliability expectations
Receiving significant value thus far