Warranty / Repair and Service Form

PEMF Received date

MonthDayYear
Date
Return Ship Date

MonthDayYear
For Factory Use Only
Return Tracking #
For Factory Use Only
Warranty / Repair Form

Please review all shipping requirements!
- Name*
  
  First NameLast Name
- Phone Number*
  Format: (000) 000-0000.
- E-mail*
- Address where you want device returned
  
  Street Address
  
  Street Address Line 2
  
  CityState / Province
  
  Postal / Zip CodeCountry
- Serial # of your PEMF Device #1*
  You must enter the serial number of the device
- Serial # of your PEMF Device #2
  You must enter the serial number of the device
- Original month of Purchase
  
  MonthDayYear
  Date
- YESNO
- HERO PICOHERO NANOHERO X1HERO X2HERO PROMagnus Pro X1 MPMagnus Pro X1 HPMagnus Pro X2 MPMagnus Pro X2 HPMagnus Compact Portable/ClinicEquiPulse Pro Field Portable (Spark Gap)Delta Pulse (Spark Gap)Magnus Matrix
- Device RMA #
  Will be entered by factory after submission
- Yes, replace the Eclipse connectors (if checked we will call to discuss)No, do not replace
- YesNo
- Large Loop & WingsJoint/Butterfly LoopMag MatStraight CableOther
- Delivery Loops - Enter Lot Number(s) on neck of Loop
  Only if available
- 8" Mag Paddle PRO4.25" Mag Disc3" White Mini PaddleHoof Pro Binding8" Mag Disc XL15" Hoof Pro XL3" White Mag Disc MiniOther
- Disc / Paddle RMA
  Auto Generated
- Discs and Paddle - Enter Lot Number(s) on neck of black cable
  Only if available
- Important Notes Please read Carefully
  
  DIGITAL DEVICES
  
  If you are sending a digital unit in for repair, we need ALL of your coils/ attachments to be returned with your unit.
  
  *If you are not sure if you have a Digital Machine contact Magnus Magnetica by texting to. 323.680.5411 for confirmation.
  
  Helpful Packaging Tips
  
  1). Your unit's Serial Number and approved Return
  
  Authorization (RMA) Number must appear on the outside of the shipping carton.
  
  2). When shipping your PEMF device please wrap it securely with bubble wrap and place it in a cardboard box to protect the unit during transit.
  
  3). Select an appropriate box size so the contents are not able to moved easily within the box. Packed items may shift during transit.
- YES!No!
- YES!No!
- Do not send the Power Cord to the Factory.
  
  If your Power Cord is damaged, do NOT send it to the Factory. They are considered an expendable and are not covered under warranty. Replacements may be purchased on Amazon by clicking here
- Describe any problems or malfunctions you are experiencing with your device.*
  Please be as explicit as possible.
- Photos or video showing damages or malfunction of actual PEMF device.
  
  Upload your Photo or Video Files (limited to 8 files))
  
  Cancelof
- How you plan on shipping your device: *
  Please indicate which carrier you will use
- Returning YOUR device from the repair facility there are several options as follows:
  1. The factory will ship your repaired device, via UPS - select the level of service below.
  2. You may provide the repair facility with a return label as follows:
    
    Email the factory at support@pemfsystems.com and request the weight and dimensions of the shipping box for the repaired device.
    
    Using the weight and dimensions create a PDF of the shipping label. The "Ship From" address is the same Van Nuys address you are shipping your device to.
    
    Email the label to support@pemfsystems.com with the RMA number in the Subject line.
- Fedex GroundFedex 2nd DayFedex OvenightUPS GroundUPS 2nd DayUPS OvernightI will send a shipping label
- ➠ ALERT!
  
  You have selected a more expensive Return Service, other than UPS Ground.
  
  Magnus Pro PEMF Devices: The repair facility's Support Dept must be called at 818.267.0095, prior to the shipment being returned, in order to re-confirm you actually want the higher level of UPS Return Service.
  
  If the repair facility does not hear from you, your repaired device will be returned, via {whenThe}
- YesNo
- You answered "YES" ...and
  
  Be advised that hundreds of PEMF devices are shipped from the repair facility every month, with no loss or damage. However, the repair facility will insure all new and repaired outgoing PEMF devices for $2500, not their full value.
  
  You choice for additional insurance is strictly personal. Below, enter how much coverage you want. The cost is generally 10% of the amount entered, in addtion to the actual return shipping fee(s).
- Amount to insure my device for its return
- The Factory will send you a form to process a pre-authorization your Credit Card for all Warrantied and Non-Warrantied repairs. If you have a a shipping account, please provide the account number for the return shipping costs.
  
  NOTICE: Recalled Products do not require a credit card.
  
  All other warranty or repair transactions will not be processed without a credit card. If your PEMF device's repairs are completed under the Standard Warranty terms and you have provided a return shipper account number, the credit card below with NOT be used., otherwise the credit card will be used for Return Shipping Fees.
  
  Please be advised, an Authorization will appear on your card as follows:
  - $250.00 - tentative Return Shipping Fees (most likely less)
  - $250.00 -$3,000 - tentative Out of Warranty Repair Charges
  When the transportation and/or repair charges are invoiced, the required pre-authorization will insure the actual credit card charge will not be declined.
  
  Important: If the charges for out of Warranty Repair is less than $260 the factory will not seek approval nor send a repair estimate. They will simple repair and ship back and charge your card for the repair and shipping fee. If you are under the first 3-year warranty we will validate via your serial #. Parts and labor are covered.
  
  ▶︎ If you would like to receive an estimate before any repairs are performed, please indicate this in the notes section.
  
  ▶︎ If no request for an estimate is made, repairs will be completed automatically, and all applicable charges will apply.
  
  ▶︎ If you have an EXTENDED WARRANTY please indicate this on the form and specify which company it is through. We will not be aware of your coverage unless you notify us in advance.
  
  ▶︎ If no request for an estimate is made, repairs will be completed automatically, and all applicable charges will apply.
- AMEXMastercardVisaOther
- Credit Card Numbers
  Do not use dashes or spaces between numbers. For device repairs, any charges will appear on your statement as PEMF Systems, Inc)
- YesNo
- Enter any Additional Notes or Questions here
- Factory Authorization and Client Services Terms and Conditions:
  
  I authorize PEMF Systems and its affiliates to service and/or repair my PEMF device and/or accessories.
  
  I understand that I am responsible for the cost of shipping both to and from PEMF Systems and that all payments must be made prior to the shipment being returned.
  
  PEMF Systems offers a three (3) year limited warranty on all of their devices. Warranty commences on the original ship date from PEMF Systems.
  
  Billing: Once your repair is complete, PEMF Systems will send an email to the email address provided above with a secure payment link to pay for your repair (if not under warranty) plus shipping charges.
- Please use Tariff code 9801.00.1012.
  
  1. Declared and customs value at $1.00 as it's a repair.
  
  2. Include the description "NOT SOLD (COMMERCIAL) Warranty Repair Pulse Generator, or Exercise Equipment.”r
  
  Regarding potential issues around USA or Canadian Custom Inspections, please include inside the package a note that says:
  - Your name: {name}
  - The RMA # below
  - The Device's Serial #: {serialNumber41}
  - Basic Reason for the repair: {input15}
  - Your return shipping address: {addressWhere}
- Yes, I agreeDo not agree
- PEMF Systems Devices and Loop Accessories
  
  Once you receive the RMA # it must placed on the exterior of your shipping box.
  
  🚀 When you ship, please secure a tracking number and email it to: Sales@magnusmagnetica.com
  
  Address to ship all EquiPulse, Magnus Pro and HERO PRO PEMF Devices
  
  15131 Califa St., Van Nuys, CA 91411
  
  For any questions please contact the PEMF Systems' Support Team at support@pemfsystems.com
  
  RMA's not received within 90 days of the issued date will be canceled and no longer valid.
- Magnus Magnetica 4.25" & 8.25" Discs, White Paddles/Discs
  
  The Auto Generated RMA # it must placed on the exterior of your shipping box.
  
  🚀 When you ship, please secure a tracking number and email it to: Sales@magnusmagnetica.com
  
  Address to ship all Discs and Paddles to:
  
  Magnus Magnetica Repair Dept
  
  4139 Winnipeg Court, Lexington, KY. 40515
  
  For any questions please contact Magnus Magnetica Support Team at sales@magnusmagnetica.com
  
  RMA's not received within 90 days of the issued date will be canceled and no longer valid.
- Agreement: A signature below is required before the requested repair service will be performed. This acknowledges acceptance of the Client Services Terms and Conditions.As an authorized individual, by typing/printing my name below, I accept the above terms provided in this service agreement.
- Signature*
  
  Clear
- CUD
  == > If you are requesting service for a Magnus pro X2MP and have opted to replace the Eclipse Connectors with the factory's new proprietary connector shown below, your device does not have to be "IN WARRANTY" to benefit from a Connector Upgrade. The procedure is as follows: 1. Before submitting this form please consider the the fact that there will be a loss of use of approximately two to three weeks between shipping back and forth and the Connector Upgrade process. 2. Once this submission is received the factory will place your request into a Connector Upgrade queue. If there is a large queue, it may take several weeks for the factory to generate the RMA number. Be patient! 3. Once the Factory generates the RMA number it will then be emailed to you. 4. The RMA will remain "OPEN" for 90 days from date the RMA is generated .Your PEMF Device must be received by the Factory prior to the expiration date of the RMA. 5. If your PEMF device is received after the 90 days the package will be rejected and returned to Sender. 6. Buyers will be responsible for the cost of shipping their device and all accessories to/from the factory. 7. A credit card wil be required to cover the costs of shipping from hte Factory. 8. The actual cost of replacing the connectors on each accessory will be covered by the Factory.
- Gen
- HERO X1HERO X2 MINIHERO X2 MAXXHERO PROMagnus Pro X1 MPMagnus Pro X1 HPMagnus Pro X2 MPMagnus Pro X2 HPMagnus Compact Portable/ClinicMagnus MatrixEquiPulse Pro Field Portable (Spark Gap)Delta Pulse (Spark Gap)
- Should be Empty:

Warranty / Repair Form