Monitech SCOR

[SCOR] - Service Center Operations Report - MONITECH (North Carolina ONLY)

Bring a paper copy of the Service Center Operation Report with you. The paper copy will serve as a back up if you experience internet and/or cell phone coverage difficulties. This way you can still obtain the information and input it at a later time. A paper copy is available to print/download on the LMG Training & Standard Employee Website. When performing the online report each category must be completed before moving to the next category/section. Once a SCOR is submitted the results can be found on the LMG Training & Standards Employee Website (www.lmg-field-intranet.com) under the 'SCOR' section. Please confirm the results are shown after each submission. Contact ts.help@lmgholdings.com with any difficulties.
Report Information
Address:*

Street Address

City
Position of the Service Center Visitor:*
Visitor Information:*
First and Last Name
Manager/Tech Interviewed:
Installation

Pre-Install*

Rows	Yes	No
Vehicle inspection completed prior to installation
Technician verifies client information is correct
Battery is inspected for age & corrosion
Technician aware of and compliant with all state specific installation requirements

Connections*

Rows	Yes	No
Butt connectors used on starter wire connections
T-taps used on remaining wires
Routing wires is in accordance with best practices (wires run through grommets, drilled holes are protected)
Tech uses compatible Sample Head and Control Module

Anti-Circumvention*

Rows	Yes	No
Heat shrink used where applicable (LJ)
Tamper proof seals used on all connections

Mounting and Setup*

Rows	Yes	No
Wiring is secured under the dash and/or hood. Vehicle will not start without a passed test.
Placement of device and wiring does not impede the safe operation of the vehicle
Install verify is completed prior to vehicle leaving the service center

Horns and Lights*

Rows	Yes	No
Siren and high beams properly connected and function tested after install

Customer Instructions*

Rows	Yes	No
Center presents training video to the customer
Center supplies customer with corporate approved user guide
Customer is provided with documentation of each service (Install, Monitor, Reset and Explanation at Install/Removal)
Customer is provided one on one training at installation
Vehicle checklist is completed

Operations

Monitor*

Rows	Yes	No
Tech goes out to the vehicle to obtain mileage and check for tampering
Tech does not monitor a vehicle without the vehicle present
Technician performs a visual inspection of the device to check for damage and/or tampering
Tech confirms vehicle will not start without pass test after all BAIID services

Removal*

Rows	Yes	No
Tech verifies necessary documentation before removing the BAIID system

Customer Files*

Rows	Yes	No
Client responses kept in a secure area
Client responses immediately scanned and sent to corporate office after service
Location is aware of restricted customer information sharing (3rd party release of records)
Lease, install verification, service reports and monitor reports are completed and signed by the customer and service representative when required

Violations*

Rows	Yes	No
At early recall appointment, center restores the correct number of paid up days to the device
Prints the service invoice with the appropriate comments
Technician is able to properly explain violation reason to the client

Manuals*

Rows	Yes	No
Center can access the up to date Disaster Recovery Plan
Technician can demonstrate access to Training & Standards Website
Technician can locate reference documents on the Training & Standards Website

Warranty Procedure*

Rows	Yes	No
Center can properly perform a device swap/interlock exchange
Center has knowledge of proper procedure to return equipment (shipping requirements)
Center is aware of the proper procedure of how to fully complete and attach unit return report

Device Function and State Regulations*

Rows	Yes	No
Technician aware of their jurisdiction's monitoring interval and reporting procedure
Technician aware of the device's start up procedure and fail levels
Technician aware of running retest intervals and time to test
Center is aware of the location of the state regulations on the training website

Certifications

Certificates/Licenses*

Rows	Yes	No
Technician training certificates conspicuously displayed for all personnel
Center has a valid service center audit certificate conspicuously displayed
Certified technicians have a valid drivers license
State and local required documentation properly displayed (state certificates, workman’s comp, OSHA, BAR etc..)
Certified Technician on duty at location between posted hours

Equipment

Equipment Security*

Rows	Yes	No
Devices, solution and tamper seals in a secure area or cabinet

Alcohol Standards*

Rows	Yes	No
Center aware how many blows a bottle of Simulator Solution can deliver: 40 blows for .050 or 3 days
Center maintains a sufficient supply of unexpired solution
Center maintains the corp. approved solution log
Wet-Bath Calibrator turned off when not in use
Wet bath is always plugged in when in use (never unplugged)

Calibration Device*

Rows	Yes	No
Center is aware of the simulators operating temperature (+/- 0.2 of 34ºC)
Center is aware of how to perform a leak test
Simulator's output hose is approved length (1foot max) with no moisture trap

PC/Laptop*

Rows	Yes	No
Windows Update is turned on and set up for automatic weekly checks
Disk Cleanup has been performed
Disk Defragmenter has been run and is set up on a an automatic weekly schedule

Test Bench*

Rows	Yes	No
Center's work area is clean and consists of all necessary equipment (PC, alcohol simulator, power supply, etc..)
Technician is aware of the proper method to connect the device to the PC
Internet speed adequate (speedtest.net) (10 Mbps download, 5 Mbps upload)
Technician is aware of how to update Lil MIMS
Location is running most recent version of MIMS/Lil MIMS

Facilities

Building Condition*

Rows	Yes	No
Restrooms clean and operational
Workstations organized
Employees well groomed and apparel policy followed

Waiting Area*

Rows	Yes	No
Clean and in good condition (chairs, floor, walls)
Television and/or DVD player present and in good condition
Training unit available
Waiting area not in view of service bay

Security*

Rows	Yes	No
Wall notices of restricted access to service area present and conspicuous

Signage*

Rows	Yes	No
Company approved external/internal marketing signage/labeling displayed

Install Bay*

Rows	Yes	No
Vehicle pulled in by Tech
Tools available, organized, and functional
No garbage or debris

Safety

Safety*

Rows	Yes	No
First aid kit present and properly stocked
Fire extinguisher present and up to date
Eye protection used during installs
Exit doors labeled and unblocked
Electric panel labeled with clear 3 ft radius
Electrical cords are not "daisy chained" and in good condition (not cut, frayed, or damaged)
Corp. required safety bulletins displayed

Industry Knowledge

Competition*

Rows	Yes	No
Center aware of competition price
Center aware of competition device features and locations

Calibration Information

Enter the number of Wet Bath simulators the service center has:*

Rows	0	1	2	3	4	5
Wet Bath

Wet Bath Simulators
Calibration Verification Photo(s):*

Browse Files
A photo of the wet bath calibration check sticker attached to the top of each simulator jar is required. Cancelof
Exit Comments
Enter any applicable notes from the visit:
Should be Empty:

[SCOR] - Service Center Operations Report - MONITECH (North Carolina ONLY)

Report Information

Installation

Operations

Certifications

Equipment

Facilities

Safety

Industry Knowledge

Calibration Information

Wet Bath Simulators

Exit Comments