In the first instance, any complaint should be addressed to the company you bought your tickets from.
Please use this form if you have already contacted the ticket seller and either received no response or are unhappy with the response they offered.
STAR may ask you to provide copies of correspondence to help any investigation into your complaint, but you cannot attach any e-mails or other correspondence to this form; we will ask you if we need to see anything and you can submit those things electronically, if possible.
Please note that we can only help with complaints against STAR members. Please check that the company is a member before submitting your complaint by using the search facility by clicking here.
More specifically, the following companies are not currently members of STAR and we cannot therefore help with complaints against them:
return to STAR website