Email Advice

This Email Advice form is a digital advice service open to Teignbridge residents only and is provided by Citizens Advice Teignbridge

If your enquiry is urgent or you have a deadline that is imminent please do not use this service but ring our adviceline: freephone 0808 278 7997

Thank you.

Client consent

At Citizens Advice we must ask for your consent to record, use or share personal information. This form is used to do that. For more information, please see the Citizens Advice Teignbridge privacy policy.

Permission and consent

When we record and use your personal information we:

only access it when we have a good reason
only share what is necessary and relevant
don't sell it to commercial organisations

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

I agree to the Citizens Advice service recording information about me (depreciated)

depreciated

By completing this form and submitting it, you agree to Citizens Advice Teignbridge recording and holding information about you.

Can we contact you for feedback?

We want to make sure our service meets your needs. To help us understand how we're doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We'll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

I agree to Citizens Advice selecting me for feedback using my information and contacting me*

YesNo

Your name

First NameLast Name

Nick Name (how you wish to be addressed

First NickLast Nick

Date of Birth

Preferred Contact Number

Can we leave a message on your given contact number (optional)

YesNo

Your E-mail*

Your Address

Street Address

Street Address Line 2

City

Your Postcode*

The Postcode you have entered does not match a Teignbridge Address

If you are a Teignbridge Resident please enter the Postcode of your Teignbridge Address.

If you do not have a registered Teignbridge Address you can call Adviceline on 03444 111 444 , or visit your local office Click here

Your Enquiry

Please give us details of your enquiry. The more information, the more we are able to help you.

What help would you like from us regarding your enquiry?

Is there anything we need to know regarding your enquiry; e.g. deadlines or key time frames?

Have you contacted Citizens Advice before?

YesNo

If you have one, please enter your reference number.

We need your consent to record and use your special category personal data

If this is relevant to your enquiry, we need your explicit consent to use some information, including your ethnicity, religion, health conditions and sexual orientation.

If you agree, we'll use this information, which is known as 'special category personal data', to:

give you advice
help us gather data to improve our services
support our research in a way that you can't be identified

We'll make sure all your information is kept safe in our secure case management system.

PLEASE NOTE: IF ANY OF THE CATEGORIES LISTED BELOW ARE RECORDED IN YOUR ENQUIRY ABOVE, THESE COME UNDER SPECIAL CATEGORY CONSENTS, THEREFORE WE NEED YOUR AGREEMENT AS FOLLOWS:-

I consent to you holding information on my (please tick ONLY those applicable to your enquiry):*

We need specific consent to capture health details for the person who has been referred on the form - Please confirm this has been sought*

Consent granted

We are registered with the Information Commissioner's Office under Z4604455 and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy notice at https://citizensadviceteignbridge.org.uk/privacy-policy/ for more information on how your personal data will be processed and stored.