Hospitality: Ushers
Before Service
Please rope the last 2 rows of the center left and right
If possible, reserve one roped section for parents
Before 9:30 service (around 9:15): Confirm with Worship/Soundbooth Team that the internal stream is live, in the nursery, turn on TV and Roku, select "Home" and then YouTube, click on today's intrastream. If it is not listed, then Select "Subscriptions" and then "Restream.io" and then today's intrastream.
During Service
Fill up 70% of first floor before sending people to the balcony
After Scripture Reading - Start a headcount with the other usher. Each usher will count once
Use the text thread to highlight visitors (Name, description) to encourage post-worship engagement with visitors
Before Benediction - Wait by the worship entrance
After Benediction - Open both doors fully
Keep doors closed when the Presider is speaking, times of prayer, and Scripture reading
After Service
Continue to speak with newcomers/ Connect newcomers with CG leaders, others
Return name-tags and ropes
In Between 9:30 and 11:30 Services
*
Continue to speak with newcomers/ Connect newcomers with CG leaders, others
Outside usher (from the first service) should stand in front of Community Group maps on the stairway landing to help keep outgoing and incoming flows moving
Before 11:30 service (around 11:15) - Confirm with Worship/Soundbooth Team that the livestream is live for YouTube and Facebook, in the nursery, on the Roku screen, go to the main menu and select Library, click on today's livestream.
Best Practices
Remain near your station at all times and avoid being distracted by other people or duties
Help keep entranceway and aisles clear/ Prevent bottlenecking in the back
Escort/encourage people to the front and fill in the seats (Also applies to the balcony)
Coordinate with Andrew/College Groups leaders to encourage them to sit on the left and right wings
If congregants do not want to sit where they are directed, allow them to sit where they want
Remind leaders not to sit by the back wall (save for latecomers and families)
Between 930am and 1130am services - Please have doors closed when possible to maintain the temperature in the sanctuary
Evenly spread seating as well as fill in the rows more efficiently
Demonstrate integrity by being on point when on duty (eg, do not turn back to doors, be unnecessarily on the phone, engage only in conversation with friends or other leaders, sit/hang out on the steps)
Sanctuary Door Protocol
Call to Worship - Closed
Worship - Open
Children Dismissal- Open
Private and Public Confession- Closed (please ask parents who went upstairs with their kids to wait a bit)
Offertory- closed while speaking, open while the song is on
Announcements - Open
Prayer for the City- Closed
Scripture Reading- Closed
Sermon - Open
Should be Empty: