Thanks for your interest in our products and services.
We receive a high volume of emails asking the same questions, most of which can be found on our site. Stopping our production in efforts to answer these questions can slow down our turn around. We strongly ask that you read the entire FAQ section below to find the answer to your question, and if your concern has not been addressed in our FAQ section, please continue to contact our Drops Team.
HOW LONG DOES IT TAKE
Our turn around is 1-3 business days, not including the day you ordered, excluding US Federal Holidays and weekends.
If 4 business days have passed and you have not received your order, please check your spam folder, and contact us so that we may have the issue resolved.
RECEIVED PARTIAL ORDER
If you received only part of your order, no worries do not be alarmed this is normal, you should still receive the remainder of your order within 3 business days.
If 4 business days have passed and you have not received the remainder your order, please check your spam folder, and contact us so that we may have the issue resolved.
HOW ARE ORDERS DELIVERED
Orders are delivered as a High Bitrate Audio MP3 via WETRANSFER or via our DELIVERY NETWORK to the email address you provided us when you ordered.
ORDER HAS MISTAKES
If your order has a mistake that you would like fixed, please visit our revision center here
Thanks, We're glad we could help you find a quick answer to your question.
You may also call or text us!