If you are syncing your Student Information with LightSail through Clever, you can activate new student usernames independent of LightSail Support!
All you need to do is set their temporary passwords in your teacher account. Please follow these steps:
- Log into your LightSail account.
- Tap the three lines in the top left corner to open the navigation pane.
- Select Settings. Choose Passwords.
- Locate your new student(s). Tap Reset beside his/her name.
- A popup will reveal the new temporary password. Be sure to write it down! Your student will need this to log into LightSail with his/her username for the first time.
Your student’s username is listed under his/her name, and is usually in the form of firstname.lastname. Please note that the aforementioned steps are dependent on successful updates to both your Student Information System and Clever.
If you would like LightSail to complete these updates on your behalf, please input your information below.