Valued Customer Satisfaction Survey

Dear Valued Customer,

Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Respectfully,
Team Workforce

1. Overall, how would you rate the quality of your customer service experience?

Very Positive Somewhat Positive Neutral Somewhat Negative Very Negative

Additional Comments:

2. How well did we understand your questions and concerns?

Extremely Well Very Well Somewhat Well Not So Well Not At All Well

Additional Comments:

3. How much time did it take us to address your questions and concerns?

Much Shorter Than Expected Shorter Than Expected About What I Expected Longer Than Expected Much Longer Than Expected Did Not Receive A Response

Additional Comments:

Which Career Center did you visit?

4. How likely is it that you would recommend Workforce Solutions of the Coastal Bend to a friend or colleague?

	1	2	3	4	5	6	7	8	9	10

1 is Not At All Likely, 10 is Extremely Likely

5. Do you have any other comments, questions, concerns or suggestions?

Optional: Workforce Solutions of the Coastal Bend values your time, opinion and comments that you have provided in this Valued Customer Satisfaction Survey. Please consider providing us with your contact information so we can follow up with you on your survey. Thank you for your time and we look forward to serving you.

Name

First Name Last Name

Email

example@example.com

Phone Number

Area Code Phone Number

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Equal Opportunity Employer/Program - Auxiliary aids and services are available upon request to individuals with disabilities. Deaf, hard-of-hearing or speech impaired customers may contact Relay Texas: 1-800-735-2989 (TDD) and 1-800-735-2988 or 7-1-1 Voice.