Customer Service in Health Care
In-Service
Name
*
First Name
Last Name
Date
*
-
Month
-
Day
Year
Date Picker Icon
Email
*
example@example.com
1. Mrs. Simpson fell and broke her leg while she was walking with another nursing assistant. To give her great customer service, you should:
Make sure she always uses a wheelchair
Give her an extra dessert at dinner
Be patient if she says she's afraid to walk with you
Keep her in bed with the side rails up
2. Internal customers are more important than external customers.
True
False
3. If you are responsive to a client's needs, it means that you:
Solve problems as quickly as you can
Are able to put yourself in the client's shoes
Know what you are doing
Always wear a clean uniform
4. It's poor customer service to say negative things to a client about one of your coworkers.
True
False
5. If a client complains about something you did, you should:
Ask your supervisor to assign that client to someone else
Ignore the situation until it blows over
Tell the client that you were just following orders
Tell the client that you are sorry that he is upset
6. To improve your customer service skills, you could:
Give the client what they ask for
Practice listening carefully when your clients speak
work overtime every day
call your clients by their first name
7. Your clients have the right to be told how to make a complaint.
True
False
8. Knowing the personal preferences of your clients and coworkers will help you provide excellent customer service.
True
False
9. It's best not to tell your clients when you'll see them next so they won't notice if you are late.
True
False
10. Telling someone you'll be there "soon" may lead to a misunderstanding.
True
False
Submit
Should be Empty: