Refund Request Form
E-mail:
*
E-mail address used at registration
Name:
Reason for requesting a refund
*
I entered a coupon but it did not work
I am experiencing technical issues
I found errors in the PrepPack
I no longer need it
Customer Service was not available
It’s not what I was expecting to get
My payment went through more than once
I was unable to find the PrepPack that I need
I purchased the wrong plan or from the wrong site
I took the test and your content was different
Other
Enter coupon code:
I prefer to:
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Provide information over the phone
Provide information in this form
My phone number:
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Area Code
Phone Number
A convenient time to call between 12pm and 4pm EST:
12-1pm
1-2pm
2-3pm
3-4pm
Anytime
None of these times work for me
Date of exam:
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Month
-
Day
Year
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Name of test:
Grade:
What type of questions were on the test that did not appear in our PrepPack?
What subjects will you be tested on?
Please let us know why you no longer need your PrepPack.
In what ways did our PrepPack differ from what you expected?
Please attach your credit card statement showing the charges.
Attach statement here
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Please send us some additional information regarding the technical error that you experienced.
Where exactly does the error occur?
What type of questions were in our PrepPack that did not appear on the exam?
Please enter the URL here:
Which browser are you using?
Chrome
Safari
FireFox
Other
What type of device are you using?
Desktop
Laptop
Tablet
Smartpone
Other
Have you submitted your comments through the PrepPack itself?
Yes
No
Please let us know where you found errors in our PrepPacks.
Which operating system are you using?
Windows
Adriod
iOS
Macintosh
Chrome OS
Linux
Other
Thank you for submitting your feedback. Please let us know if there is anything else you wish to add:
Additional comments:
Please attach a screenshot of the error.
Attach the screenshots here
You are welcome to use this link to guide you on how to take a screenshot from any device: https://www.take-a-screenshot.org/
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