NCR Form
"Non-Conformance Report"
Click Here for Instructions
Date
-
Month
-
Day
Year
Date
'Taken By' Rep
avincent@alphagraphics.com
caesarq@alphagraphics.com
carson@alphagraphics.com
cgoffnett@alphagraphics.com
emccauley@alphagraphics.com
Heydi@alphagraphics.com
jrobinson1@alphagraphics.com
khancock@alphagraphics.com
logant@alphagraphics.com
lwalters@alphagraphics.com
mgorski@alphagraphics.com
mike.ruiz@alphagraphics.com
mmckinnor@alphagraphics.com
msinkula@alphagraphics.com
msparaco@alphagraphics.com
nickm@alphagraphics.com
nmardis@alphagraphics.com
patib@alphagraphics.com
phinson@alphagraphics.com
ptroy@alphagraphics.com
online004+vicky@alphagraphics.com
tbasemore@alphagraphics.com
Customer Name
*
As it appears in PrintSmith
Who is the Sales Rep?
*
cgoffnett@alphagraphics.com
emccauley@alphagraphics.com
Heydi@alphagraphics.com
khancock@alphagraphics.com
mlanus@alphagraphics.com
mmckinnor@alphagraphics.com
msinkula@alphagraphics.com
msparaco@alphagraphics.com
nmardis@alphagraphics.com
patib@alphagraphics.com
phinson@alphagraphics.com
Retail004@alphagraphics.com
As listed in PrintSmith
Where did the issue occur?
*
LFC - AG Signs
APP - Apparel
CSD - Creative Services
DIS - Distribution
EPP - Electronic Print
FIN - Finishing Production
FCR - Front Counter / CSR
WEB - AG Online
OPP - Offset
SAL - Sales
SUV - Sublet/Vendor
OTH - Other
What type of error?
*
1 - Client dispute
2 - Customer signed proof w/errors
3 - Damaged Product
4 - Equipment Issue
5 - Fulfillment error
6 - Instructions not correct
7 - Instructions not followed
8 - Manufacturing
9 - Order Entry
10 - Pricing / Template
11 - Printed / Pulled wrong file
12 - Quality control / Proofing issue
13 - Shipping/Logistics
99 - Other
Describe what went wrong.
*
Upload Photos of issue if you have them (not required)
Browse Files
Cancel
of
Did the Customer discover this issue?
YES
NO
Original Invoice #
*
Replacement Invoice #
If required
Amount of Loss
*
Retail value of the fix, pre-tax
Cost to Re-ship
To be added before closeout
Your Name
*
Person Initiating NCR
3rd Invoice #
If Required
Billable
YES
NO
Original Invoice
Replacement Invoice
Where is the Faulty Product?
*
We must get erred product back to us. Exceptions may apply. See Manager
Manager Approving NCR Action
*
Mike Sparaco
Darin Osborne
Charles Goffnett
Michael Sinkula
Mike Ruiz
Trevis Becker
Emilie McCauley
Preston Troy
Brittain Nelson
What did we do to fix this order?
What did we do to fix this problem? List all steps.
Action Taken
Internal Fix (no special billing)
Replace Products
Credit & Re-Bill
Split Cost of Reprint
Full Refund
Reminders...
Do Not
Pick-Up the replacement invoice.
Do Not
Zero Out the replacement invoice. Replacement order should be written up as normal.
Submit
Should be Empty: