Please submit the following form to place a credit hold on your credit card. A credit hold will hold funds from your credit card, but will not charge you for the transaction. Once a credit hold is placed, we will authorize an advanced replacement to be sent to you, and you will have 2 - 3 weeks to return the defective item(s) back to our facility. If you do not return the item(s) within the specified amount of time, the credit hold will automatically charge your account.
To avoid an automatic charge, please ensure you send us back the item(s) within 2 - 3 weeks so we can remove the hold.
To proceed with the credit hold, enter in the value that was provided to you by our RMA team in the Hold Amount field below. Then, fill out your billing information and submit the form.
Once the form has been submitted, you should receive a confirmation if the credit hold processed successfully, as well as a submission ID. Finally, provide the RMA team this submission ID number so they can proceed to send out your advanced replacement.