IT Support Request

Wharton County Junior College abides by the Family Educational Rights and Privacy Act (FERPA). Students 18 years or older must request information regarding their records. Permission to transfer those rights must be in writing and on file with WCJC.

To learn more about the Family Educational Rights and Privacy Act (FERPA), go to http://www.ed.gov/policy/gen/reg/ferpa/index.html

Information that is required to be completed is designated with an asterisk *.

Are you a student or employee?*

StudentEmployee

Are you the student or employee submitting this request?*

YesNo

Name*

First NameLast Name

Last 3 Digits of WCJC ID: @XXXXX

How to retrieve your User ID

WCJC Student e-Mail prefix:

How to retrieve your WCJC Student e-Mail address

How would you like to be contacted: *

Telephone (must provide at least one telephone number below)Alternate Email Address (must provide the Alternate Email Address below)

Must provide at least one telephone number:

Telephone Number (not cellular)

(10 digits, no punctuation)

Cellular Number

(10 digits, no punctuation)

Alternate Email Address:*

example@example.com

Select the program you are trying to access *

myWCJC Portal (Student Email)Online Services (Register, Payment, Grades, Schedule)Brightspace (Online Class)

Description of the problem:

Password and PIN Resets:

If your request is in regards to a password or PIN reset, all information below is required to be completed. Failure to complete the information will result in no action being taken.

Did you try to use the Forgot Password or Forgot PIN button?

YesNo

Briefly describe why it did not work or why you did not use.

To ensure your security and privacy, the following questions must be completed before a password or PIN can be reset.

What is the telephone number listed with WCJC for your emergency contact? *

What was your street address when you registered at WCJC? *

NOTE: If assistance is needed with more than one program, please open additional request for each.

Enter the message as it's shown*