Duclos Lenses takes great pride in the quality and attention to detail offered by our highly skilled technician staff. Lenses sent in for service will be evaluated top to bottom by a technician and written up by our Service Advisor. No work is performed without express permission. If you have any questions about our service procedures or policies, please don't hesitate to reach out to us directly.
The Cine-Mod® is a process pioneered by Duclos Lenses that brings cinematic features to still photo lenses. Each modification is applied by one of our skilled technicians on a case-by-case basis, tailored to each lens. This form allows you to select the basics of the modification. However, if there's something custom or special you'd like modified, please use the notes section below to clarify.
Manufacturer Warranty - Duclos Lenses is a factory authorized service facility for almost all of the brands that we offer for sale. We work directly with the manufacturers for parts, materials, tools, and training on a regular basis.
Service+ Program - Because of our close relationship with manufacturers around the world and our dedication to quality, every new lens purchased from Duclos Lenses includes two years of free maintenance. More about our Service+ Program here.
Duclos Lenses is dedicated to customer satisfaction. For new lens and accessory returns, you may return your undamaged product with its included accessories and packaging within 10 days of purchase for a 100% store credit refund, less the cost of shipping, or 85% cash refund less the cost of shipping. New item returns may be subject to a restocking fee if they are returned with any signs of use or wear.
SHIP TO:DUCLOS LENSES, INC.20222 Bahama StreetChatsworth, CA 91311
Please retain a copy of this complete shipper for your records. Duclos Lenses will receive, diagnose, and contact you via the information provided above as quickly as possible.
TERMS AND CONDITIONS
Response time can vary and is not guaranteed. Turn-around time depends on current workload and other factors. Please be sure to package your lenses properly - Duclos Lenses is not responsible for damage to incoming equipment as a result of carrier or shipping mishaps. For international shipments, please consult your local shipping service to determine best practices. Duclos Lenses is not responsible for import or export taxes, duties, or fees. Any charges incurred as a result of shipping are the responsibility of the customer. Service and repair orders are addressed on a first come first serve basis at time of equipment arrival. Duclos Lenses may publish photos, video, or written content about customers lenses from time to time. However, private information is kept strictly confidential. If you have questions, feel free to contact Duclos Lenses at any time. http://duclos.tv/contact