Our ONE TIME/FIRST TIME house cleaning rate is $45. per hour, per cleaner. A cleaning supply/travel fee is also applicable.

We offer discounted rates on bi-weekly and monthly services.

Please allow between 10 - 15 minutes to answer all questions. This form has an Autofill feature which will automatically save your answers with your device browser until the form is submitted. Just in case you are abruptly interrupted or if you need to stop and come back - You must use the same browser for the saved field values to autofill in the form.

Please Note: If you're a repeat customer with an account - you do not have to resubmit this property detail form. ONLY submit this form if your address/property details have changed.

If YES-----PLEASE ANSWER the next 5 questions
If NO-----you can SKIP these 5 questions

Please Note:

REMODELING/ CONSTRUCTION DUST - If after arriving onsite AND your cleaning requires our cleaners to remove remodeling/construction dust AND this information WAS NOT included on your online property detail form, we will have cancel your service, reschedule for another day and resend a revised service quote.

DUST SETTLING - There is no set time for dust to carry on in the air, and in fact it might be present for a long time. Heavier particles will not be able to stay in the air for very long- However, lighter dust may keep moving through the air for a lot longer - We recommend letting the dust settle for at least 3 to 7 days before having our cleaners onsite.

HOW OUR LAUNDRY SERVICE WORKS: YOU PROVIDE the laundry detergent, softener, hangers, etc. and let us know where the dirty clothes are kept. The cleaners will wash, dry, fold/hang per your laundry preferences. If no preference is given all washed items will be put in the dryer. Currently we do not provide service for dry cleaning, bedding or ironing. This laundry service is not available as a pick up and drop off, all laundry is cleaned using your washer and dryer.

The following questions are ONLY required IF YOU would like a carpet cleaning quote. If carpet cleaning is NOT needed, please choose "NO" and click the "next" button below to SKIP all carpet cleaning questions.

**STAINS** Any carpet area with stains NOT listed on this property detail sheet WILL NOT GET cleaned and or will incur an EXTRA FEE that is payable onsite.

**SIZE** An area is defined as a room, steps, hall, bath, large walk-in closet or any room under 250 square feet. L-shaped combination or great rooms are considered 2 rooms.

The following questions are ONLY required IF YOU HAVE A PET OR IF PETS PREVIOUSLY OCCUPIED THE SPACE. If pets are not involved, please choose "No" and click the "next" button below to SKIP all the pet questions.

One Time and First Time Customers Options

Money Orders---All money orders payable to: RHR Cleaning Services, Post Office Box 247301, Columbus, OH 43224. Money order payments are DUE IMMEDIATELY UPON your service team ARRIVAL.

Zelle Payments---Zelle® - Send money to virtually anyone with no added fees, ALL you need is a U.S. BANK ACCOUNT. It’s Fast: Money moves directly from account to account and is available within minutes. It’s Secure: All you need is an email address OR phone number to send and receive payments. OUR EMAIL ADDRESS IS rhrcleaning@hotmail.com and our Zelle phone number is 614-707-3901. Your bank account information is NEVER exposed.

Cash App Payments---Download Cash App from Google Play. Creating an account is quick and easy. Our Payment $CashTag is: $RHRCleaningServices and the phone number is 614-285-6854.  ALL ZELLE, CASH APP and ONLINE PAYMENTS are due at least 2 HOURS BEFORE YOUR SCHEDULED SERVICE to CONFIRM YOUR SERVICE

Checks---All checks MUST CLEAR BEFORE SERVICE IS PROVIDED. MAIL your check before your scheduled service date or ARRANGE to have a Team Lead pick it up.

Mailing Payment address: RHR Cleaning Services, Post Office Box 247301, Columbus, OH 43224. Let us know if you are mailing a check and we'll be on the lookout for it. Clients will be responsible for all bank charges resulting from a returned check; NSF checks are billed $40.00 for administrative costs. CHECKS CAN NOT BE ACCEPTED UPON ARRIVING.

If it takes less time to clean than the recommended hours, we will gladly refund the unused portion in 30-minute increments.

Bi-Weekly, Monthly Recurring Customers ONLY

ALL ZELLE, CASH APP and ONLINE PAYMENTS are due at least 2 HOURS BEFORE YOUR SCHEDULED SERVICE to CONFIRM YOUR SERVICE; if payment is not made, your service will be automatically cancelled. If it takes less time to clean than the recommended hours, we will gladly refund the unused portion in 30-minute increments.

Zelle Payments---Zelle® - Send money to virtually anyone with no added fees, ALL you need is a U.S. BANK ACCOUNT. It’s Fast: Money moves directly from account to account and is available within minutes. It’s Secure: All you need is an email address OR phone number to send and receive payments. OUR EMAIL ADDRESS IS rhrcleaning@hotmail.com and our Zelle phone number is 614-707-3901. Your bank account information is NEVER exposed.

Cash App Payments---Download Cash App from Google Play. Creating an account is quick and easy. Our Payment $CashTag is: $RHRCleaningServices and the phone number is 614-285-6854.

Chime App Payments---Download Chime App from Google Play. Creating an account is quick and easy. Our Payment $ChimeTag is: $RHRCleaningServices and the phone number is 614-707-3901.

PAY ONLINE with any major CREDIT CARD---Visit our website payment link at http://www.rhrcleaningservices.com/pay-bill.html and pay using any major credit card; all credit card payers will receive a payment confirmation receipt through email. CLICK the PAY NOW BUTTON to pay for your service with an American Express, Discover, Visa, or MasterCard.  After you click the “MAKE PAYMENT BUTTON” you will be taken to THE SECURE PAYMENT SERVER for your payment information.  Stripe/PayPal/Square uses state-of-the-art technology providing 100% safe and secure online payment transactions.  Credit card users will have a 3% handling fee added to total bill; example: if your invoice total is $160 the 3% fee is $4.80.

BY COMPLETING AND SUBMITTING YOUR PAYMENT ONLINE YOU ARE ACCEPTING AND BECOMING A PARTY TO THE FOLLOWING AGREEMENT WITH RHR CLEANING SERVICES. You agree to pay the selected price for your service order. You authorize RHR Cleaning Services to charge your credit card the amount you enter or give us over the phone and understand that your credit card statement will show your transaction under the name RHR Cleaning Services.

OUR PAYMENT POLICY is in place to avoid any unnecessary setbacks for our teams.  Other cleaning providers will require full payment the same day you make an appointment, to hold your service date; we opted not to implement that but rather believe a 2-hour window is adequate.

Based on your provided property details, we will make an hourly recommendation. This recommendation is an estimate and is solely based on our cleaning experience, the size of the property, the level of cleaning needed and if the property details are accurately provided. We encourage our clients to over-book rather than under-book the number of hours for one time, first time or occasional cleaning. There is no risk in over-booking, because we only charge for the time it takes to do the cleaning-any unused time will gladly be refunded. The risk in under-booking is that the cleaning may only be partially completed. Please be specific on your priority list to ensure your cleaning fits your needs.

Our hourly cleaning agreement - Once your paid maximum hours have been reached, the cleaners are obligated to stop even if the entire priority has not been completed; although, our cleaners are instructed to begin with bathrooms, kitchens and any other area or item you prioritize.

Since our cleaning rates are charged by the hour, we cannot refund nor return any areas that were not completed within the paid time. We can only guarantee that our cleaners will work as fast as possible while still providing quality service for the specified amount of time quoted.

A thorough move out/move in cleaning can be time-consuming, please note our cleaning specialists are not speed cleaners we are detailed cleaners, and it takes time to thoroughly detail clean a resident. We do not guarantee that all items on your priority list will be completed, so it is especially important that you list your priority items in order.

Before & after images/videos for move out/in cleaning—our customers understand and agree that our cleaners may take before and after images/videos. By contracting RHR Cleaning Services, the customer hereby give permission that photos containing areas of their home or apartment may be used for publicity or general information purposes including publication on the RHR Cleaning Services website or within other publicity which may be seen by the public. RHR Cleaning Services will not seek any further permission nor provide any notification before using such photos.

Job start/end times - for residential hourly jobs, we charge from the time we arrive on the job, which includes unloading of our supplies and equipment from our vehicle (5 to 10 mins) to the time we have finished cleaning, including the loading of supplies back into our vehicle (another 5 to 10 mins).

Here's what happens after you submit your request

1. Upon receipt of your information, a QUOTE/SERVICE AUTHORIZATION will be prepared and sent to you through email. **PLEASE CHECK YOUR SPAM FOLDER IF YOU DO NOT SEE AN EMAIL FROM US**

2. Next, if you agree to the quote a SERVICE DATE and ARRIVAL TIME would be arranged. To confirm your appointment, email us the SERVICE ACCEPTANCE CLAUSE. 

3. And then, we will email you your SCHEDULING CONFIRMATION. Please check your spam folder if you do not receive the QUOTE/SERVICE AUTHORIZATION or the SCHEDULING CONFIRMATION.

 

THANK YOU so much for your time
and submitting your detailed information!