IN CONSIDERATION of using Lalamove’s platform and engaging its participating drivers for the purpose of delivery, I hereby agree to the following:

It is my responsibility to pack and protect my Delivery Item for delivery and transit appropriately. Lalamove will not accept any liability for damages, breakage or any other temperature impacted damage on the delivery item due to any reasons, including  directly or indirectly caused by poor packing whatsoever, which contravenes these requirements. I will ensure that the Delivery Item is adequately and appropriately packed so as to protect against damage to the Delivery Item during the course of delivery.

Lalamove shall not be liable for loss or damage arising from or in connection with:

• The misalignment, wear and tear, heat, mold, rot, discolouration, degeneration, explosion, ignition or the hazardous, perishable, corruptible, fragile, or brittle nature of the contents of the Delivery Item.

• COD service - Jobs that require drivers to collect cash from a pickup or drop-off point and deliver or transfer the cash to delivery requester.

• Delivery of fragile items including but not limited to items such as cupcakes, flowers, glassware and musical instruments.

• Although Lalamove will endeavour to deliver my Delivery Items within the indicated timeframe, any delivery times stated or agreed or represented are estimates only. Delivery times may be affected by a number of factors, including those outside of Lalamove’s control such failure of equipment, bad weather and/or traffic conditions. While timely delivery is an important commitment, Lalamove places equal importance in ensuring the safety of the drivers / riders, and the due observance of traffic regulations.

• Lalamove shall not be liable for indirect or consequential loss or damage, including without limitation loss of profit, income, interest, future business or anticipated savings, even if the risk of such loss or damage was brought to Lalamove’s attention before or after acceptance of the Delivery Item or from the use or the inability to use the Website, the Service or the Application.