TECH SUPPORT REQUEST
Appointments are only available for Technical Assistance with a Previous Order. For new Rebuild and Restoration Requests, please visit https://www.originalair.com/list
Appointment Time
Name
*
First Name
Last Name
Email
*
Confirmation Email
Your Phone Number
*
-
Area Code
Phone Number
Mechanic Phone Number
-
Area Code
Phone Number
What type of parts are you having issues with?
*
Replacement Parts
Restoration Service/Rebuild Services
Upgrade Kits
Haven't Placed an Order Yet
Order Number: RF, SO, or FL Number
*
Please note we only offer Tech Support for Previous Customers
Your Service Rep
*
Select
Haven't spoken to someone yet
Mick
Mary
James
Austin
Zack
Heather
Not Sure
Car Information
*
Year
Make
Model
Engine Size
Is this your first call about this issue?
*
FIrst Call
Second Call
Third Call
More than 3 calls
Who is doing the Installation?
*
Myself
Mechanic
AC shop
Other
Who is charging the system?
Myself
Mechanic
AC Shop
Other
What component(s) are you having trouble with?
*
Condenser
Expansion Valve
Drier/Accumulator
Suction Valve
Hoses
Evaporator
Compressor
Control
Switch
Unknown
Other
Description of Problem:
*
Ambient Temperature
In F°
Was the air-conditioning system flushed?
Type of Refrigerant currently in system?
*
Select
R12
134a
R12 Replacement
Other
Amount of Refrigerant?
Gauge Readings at Idle
HIGH SIDE
LOW SIDE
Gauge Readings at 1,200 RPM
HIGH SIDE
LOW SIDE
What parts were installed that we didn't supply?
What does low side reading do when RPM Increases?
If charged with a charging station:
Yes
Charged with the car running?
Charged with the car off?
If off, car started immediately
following charge?
Not Applicable
If charged with small cans:
Yes
Charged from can upside down?
Charged from can right side up?
Charged from can while shaking?
Charged from can sideways?
Not Applicable
If charged with 30lb. Cylinder:
Yes
Charged from liquid side?
Charged from gas side?
Unknown
Was suction valve calibrated?
Yes
POA
Suction Throttling Valve?
Hot Gas Valve?
Does not apply.
What parts in the a/c system were reused, and how, if anything, were they prepared?
Anything else you would like to tell us?
Would you like to include pics?
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