Frequently Asked Questions
📌 Booking & Payments:
1️⃣ How do I reserve my cabin?
A deposit is required to secure your cabin. Cabins are assigned on a first come, first served basis, so we encourage booking early to secure your preferred category.
2️⃣ Are payment plans available?
Yes. After your initial payment, you may make flexible monthly payments leading up to the final payment deadline. All balances must be paid in full by the cruise line’s final payment date. Note: There will be a seperate charge for reunion fees. It's already included in the prices above. An email will be sent out when it's due. That will be sent directly to Kierra by your preferred financial platform.
3️⃣ What happens if I miss a payment?
If you miss a payment, you must double the amount the next month when payment is due. If final payment is not made by the required deadline, you may result in cancellation of your reservation and possible loss of funds based on the cruise line’s cancellation policy.
🚢 Cruise Experience:
4️⃣ What ship are we sailing on?
Our Family Cruise Getaway will take place aboard MSC Seaside, a modern, vibrant ship offering incredible dining, entertainment, pools, lounges, and family friendly experiences.
5️⃣ What is included in my cruise fare?
Your package includes:
• 4 Nights Onboard Accommodations
• Complimentary Dining
• World-Class Entertainment
• Access to Onboard Amenities
• Kids & Teens Clubs
• Nightly Theme Dinners
• Custom Family T-Shirt
• Welcome Tote with Special Keepsakes
• Reunion Fee
6️⃣ What is not included?
Not included are specialty dining, airfare, airport transfers, travel insurance, gratuities (if not prepaid), Wi-Fi packages, alcoholic beverages, spa treatments, casino play, onboard shopping, and other personal expenses.
💳 Gratuities & Onboard Charges:
7️⃣ What are gratuities and how much are they?
Gratuities are daily service charges distributed among crew members who provide service throughout your cruise. For this sailing, gratuities total $64 per person for the 4-night cruise. On May 10, 2027 the price for gratuties will increase to $68 per person.
How and When Are Gratuities Paid?
You have two options:
Option 1: Prepay Before Sailing
You may add gratuities to your reservation prior to departure. This allows you to budget in advance and enjoy your cruise knowing everything has been taken care of.
Option 2: Pay Onboard
If not prepaid, the cruise line will automatically add the daily service charge to your onboard account. It will appear as a line item on your final statement.
8️⃣ Can I prepay gratuities?
Yes. Gratuities can be added to your reservation prior to sailing or paid onboard through your ship account.
9️⃣ How do onboard purchases work?
Upon embarkation, you will set up an onboard account using a credit or debit card. All onboard purchases (drinks, Wi-Fi, spa services, specialty dining, etc.) will be charged to this account.
✈️ Travel & Documentation:
🔟 Do I need a passport?
A valid passport is strongly recommended. While some closed-loop cruises allow other documentation such as a birth certificate, a passport is the safest and most flexible option in case of emergency. You can use your birth certificate for this cruise.
1️⃣1️⃣ Is airfare included?
No. Roundtrip airfare is not included but can be arranged upon request.
1️⃣2️⃣ Are airport transfers included?
Airport transfers are not included but may be added to your reservation for an additional fee.
👨👩👧👦 Families & Group Activities:
1️⃣3️⃣ Are there activities for children and teens?
Yes. Supervised Kids & Teens Clubs provide age appropriate activities, games and events daily.
1️⃣4️⃣ What are nightly theme dinners?
Each evening may feature a fun dress up or themed experience. Participation is optional but highly encouraged for group photos and memorable moments.
1️⃣5️⃣ Will there be group events?
Yes! We will have coordinated family activities and opportunities to connect throughout the cruise.
🛡 Policies & Protection:
1️⃣6️⃣ Should I purchase travel insurance?
Travel insurance is strongly recommended to protect your investment in case of cancellations, delays, medical emergencies or unforeseen events. The price is not included in the above total. The price for Travel Protection varies based on age. Once selected, you will see it on your invoice emailed after desposit has been submitted.
1️⃣7️⃣ What is the cancellation policy?
Cancellation penalties are determined by the cruise line and are based on the date of cancellation. Refund eligibility decreases as the departure date approaches.
📦 Preparation & Packing:
1️⃣8️⃣ What should I pack?
Bring casual daytime attire, swimwear, comfortable shoes, evening wear for theme nights, toiletries and any necessary travel documents. A detailed packing guide will be provided prior to departure.
1️⃣9️⃣ When will I receive final documents?
Final cruise documents are typically issued 2–3 weeks prior to sailing once your balance is paid in full.
📞 Contact Information:
2️⃣0️⃣ Who do I contact with questions?
For all booking, payment or travel related questions, please contact your travel advisor directly. I am are here to ensure your experience is smooth, organized, and stress-free. This is Kierra Jones, You can email me at travelwithki@gmail.com.