JS AO Warranty Page

JumpSport/AlleyOOP Warranty Form

The warranty does not cover usage wear or damage. If you feel your part meets the warranty eligibility requirements, this form must be filled out in its entirety. A valid and complete Proof of Purchase and photos should be included for warranty consideration.
Name

First NameLast Name
Phone Number

Area CodePhone Number
Email
example@example.com
Original Date of Purchase

MonthDayYear
2 digit month, 2 digit day, 4 digit yearIf you're not sure, give the first of an approximate month and year
Please make sure to verify your part is still under warranty! Check the order date and warranty time for the part requested.

Fitness manuals here (check the last page of the manual):

https://www.jumpsport.com/fitness-manuals/

Warranties are listed on the last 2 pages of your manual. Backyard manuals are found here (search by date, then product line, then appropriate model): https://www.jumpsport.com/backyard/trampoline-instruction-manuals/
Current Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Product Category
Verify your Backyard Trampoline brand
Describe the Issue with your product and indicate the part that may need replacing
If your warranty claim is for an out of the box issue, please also supply the Quality Control (LOT) #. It is on a small white sticker with just four digits and likely on the box, the front of the manual or on a Fitness Trampoline's frame.
Lot #
Did you buy this product directly from JumpSport.com?
Please upload a copy of original Proof of Purchase - either as image or PDF - including seller, date, model, order #, condition as "New", and show your name on the ship to address:

Browse Files
Provide a legitimate proof of purchase or provide your original JumpSport sales order # (begins SA). Amazon and Costco Proof of Purchase INVOICE should be actual computer screenshots, not a cell phone screen. Cell phone screenshots are not acceptable. Cancelof
What was your order number?
If not sure, leave blank
Original name on order:
First NameLast Name
Please provide some specific detail of users, including:
Age: Weight: Average amount of time used per session: Number of sessions per day:
Describe how you use your trampoline (e.g.: bouncing down into the mat, bouncing high while holding onto the handle bar, etc.):
Upload one photo of your entire trampoline – close enough to fill the camera frame. Please do not remove parts that may cover the warranty part for this photo. The entire system should be clearly visible, and please take the photo facing the entryway:

Upload Photo

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Upload a closer view of the area of the trampoline with the part that needs replacing so that we can see the area surrounding the part - if the part involves an enclosure pole, make sure this photo includes the entire pole (we may ask for more photos):

Upload Photo

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Upload up to six somewhat close-up photos of trouble spots. If the trouble spot is covered by the frame padding, you can simply lift and point toward the item in question or remove that pad section. If you have frame trouble, be sure to check all parts of the rails and legs since there may be more than meets the eye (we may ask for more photos):

Upload Photos

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Please upload the following pictures (we may ask for more if these are not adequate or not-in-focus):
Entire unit

Upload Photos

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Entire topside (if possible) of the unit

Upload Photos

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Entire underside (if possible) of the unit

Upload Photos

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Close up of the trouble spot(s)

Upload Photos
Make sure to send photos of all items you feel have an issue (e.g.: If 8 bolts are broken, then one photo should show all 8 bolts) Cancelof
RMA#
Warranty RMA#
Submission Date

YearMonthDay
4 digit year, 2 digit month, 2 digit dayDateHourMinutesAM/PM Option
Title
Warranty Issue Category

Other
Form Type
Please Allow a Week to Receive a Response

We will reply to your claim via email response. For safety reasons, please discontinue use of your product until the issue is resolved. If you have not seen an email from us within 5 days, please first check your SPAM folder and then follow up with us as needed. We look forward to assisting you in the near future as we appreciate your business.
Should be Empty:

JumpSport/AlleyOOP Warranty Form

Please Allow a Week to Receive a Response