RESCHEDULING & CANCELLATION:
Cancellation: If training reservation is cancelled more than five (5) business days in advance, deposit will be refunded minus a $50 assessment and scheduling fee. If reservation is cancelled less than five business days before the training start date, 50% of the deposit will be returned (25% of program cost).
Reschedule: Session may be rescheduled one time for any reason if notification is made at least five (5) business days in advance of the scheduled start date and a rescheduling fee of $50 will apply. If a session is rescheduled with less than five business days notice, there will be a rescheduling fee of 25% of the program cost. If a session must be rescheduled a second time the original deposit will be forfeited and a new deposit of 50% of the training program cost will be required in order to make a new reservation.
Interruption: In the event that a training week is interrupted by illness, inclement weather, or other unforeseen event, supplementary training dates will be added as agreed upon by client and trainer. If the trainer is unable to continue working with the dog for any reason (ex. dog is too anxious, ill, or aggressive), the standard boarding or day care rates will apply and training rates will be pro-rated based on the hours spent before the training interruption at a rate of $60 per hour.