Please note that above and beyond your base install charge, on rare occasions, unforeseen or undisclosed circumstances may arise. Any situation which causes a delay or extension of time will be charged at a minimum rate of $85.00 per hour. Additional charges may apply if there are unexpected removals, unscheduled changes, or additional trips to the site due to client error. There will be a minimum cancellation charge of $85.00 if the installation is canceled without at least 24 hour notice.
Due to unforeseen circumstances that arise each day, we are unable to provide windows of time for installations. The day's schedule is carefully planned out so that our team will have enough time to complete each installation that day. However, there are certain things that are out of our control which cause delays and re-arranging of the schedule to occur. Weather and traffic are two of the main issues our team has to battle every day. In addition to this, we are also dealing with not only your schedule, but the schedule of all of that day's clients. Our install team always gives you a phone call (approximately 30 minutes prior) to give you advanced notice of their arrival. If they call you and you do not answer, they are sometimes forced to move on to the next installation of the day so as to not further delay their work. Our install team needs to make on-the-spot decisions and changes like this so they can continue to as work efficiently as possible to complete that day's scheduled installs.