Tourism Questionnaire

USAID REG TOURISM QUESTIONNAIRE
December 6th, 2017

Dear colleagues and partners,

For the last several years USAID Regional Economic Growth (REG) project has assisted the Western Balkan region with promotion, at travel fairs, and through consultation. We now are reaching to you for your help to get information about the strength of our community to and with the goal to improve our service.

We present to you a brief anonymous questionnaire which we kindly ask you to fill in for us. The approximate time for completion should take about 20 minutes. All questions require an answer as each builds on the previous and provides a better interpretation of the marketplace.

Through your input and the resulting analytical information, we will provide the entire region with insight into the industry’s ability and capacity.

Thank you for your care. We will appreciate to receive your responses by December 16th, 2017 so that our team can proceed processing the information and preparing the final report for all the participants and the region.
Section 1: Your operations and business results
1.1. How would you describe your incoming programs (Mark all that apply. Аdd if needed.)

Bus/coach toursCulture and heritage (interactive participation)Outdoor AdventureGastronomySpa and wellnessMedical treatment tourismEvent organizationOther
1.2. Please specify what kind of outdoor adventure programs you offer (mark all that apply, add if needed)

HikingCyclingMountain bikingRaftingWhite water (kayak, canoe, etc)Sea kayakingRock climbing (including via ferrata trails)Horseback ridingParaglidingZip-liningSky-runningOther
1.3. Which geographic areas are most of your incoming products based? (Mark all that apply)

Our base countryOther Western Balkans and neighboring countriesWider European regionWorldwideOther
1.4 In which of the Western Balkan countries are your incoming products based? (Mark all that apply)

AlbaniaBosnia and HerzegovinaCroatiaKosovoMacedoniaMontenegroSloveniaSerbia
1.5. Please name your three best-selling tours for the last three years (2015/2016/2017).
1.6. How large is your network of local partners? Please provide a total number (These service providers might/will include transportation, food suppliers, meal providers, accommodation, equipment hire, equipment service, non-employee guides, other professionals)
1.7. Please provide your estimate of the number of extended-network people affected by your business. Please provide a total number—direct and indirect partners. (The number is likely larger than will be immediately obvious, and will include people you “cooperate” with)

1.8. What are your business' top three source markets for the last three years?

	2015	2016	2017
Market 1
Market 2
Market 3

1.9 Following the order of the listed top source markets in Q 1.8. above, please provide your total number of guests and their breakdown per every top three source markets for the last three years.

	2015	2016	2017
Market 1
Market 2
Market 3
TOTAL

1.10. Please provide the average price of your tours (in Euros)

	Price in Euros
2015
2016
2017

1.11. What are your total sales in Euros for 2015/2016/2017?

	up to 39,999	40,000 to 69,999	70,000 to 99,999	100,000 to 149,999	150,000 to 249,999	over 250,000
2015
2016
2017

1.12. Is there an increase in your total sales? (Please provide a percentage increase)

	Percentage increase
2015
2016
2017

1.13. Which is your fastest growing market and what is its percentage of growth over the past three years? If more than one market, please separate the entries with commas.
1.14. Which is your fastest growing program and what is the percentage of its growth? If more than one program, please separate the entries with commas.
1.15. Have you seen an increase in positive interest about your country in the last three years? If yes, from which countries (travelers)?
1.16. Has the travel press helped your business? If yes, could you state from which global/regional media?
Section 2: Western Balkans Regional Tourist Effort
2.1. For the regional (Western Balkans and neighboring countries) programs your company offers, how do you organize program elements in other countries?

We research, prepare, contract and deliver programs ourselvesWe research, prepare, contract programs ourselves, but engage local guidesWe research ourselves and prepare, contract and deliver programs in partnership with a local operatorWe execute the whole process in partnership with a local operator
2.2. Out of your total number of programs, what percentage are regional programs (at least one other beside your base country)?

Up to 5 %5 – 15 %15 – 25 %25 – 50 %Over 50 %
2.3. How many countries do your regional programs include? Please mark the option that is most frequent:

2345the whole region
2.4. Out of the tours you offer, which most often include more than one country? (mark all that apply)

Bus/coach toursCulture and heritage (interactive participation)Outdoor Adventure (hiking, cycling, mountain biking, rafting and kayak, rock climbing, horseback riding)GastronomySpa and wellnessMedical treatment tourismEvent organizationOther
Section 3: Your company
3.1. Where is your company based?

AlbaniaBosnia and HerzegovinaKosovoMacedoniaMontengroSerbiaOther

3.2. How many employees do you have?

	2015	2016	2017
full-time
part-time/seasonal

3.3. What is the percentage of men and women employed?

	2015	2016	2017
men
women

Thank you! We appreciate your time, effort, and partnership and we are grateful for the information you provided. Your help is key to the Western Balkans’ continued tourism success.
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USAID REG TOURISM QUESTIONNAIRE

Section 1: Your operations and business results

Section 2: Western Balkans Regional Tourist Effort

Section 3: Your company