Kauai Therapy & Wellness Policy & Procedures Quiz
Your Name
First Name
Last Name
Position
Date
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Month
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Day
Year
Date
What is pt loyalty & why is it so important to our organization & listed as the first question on this quiz?
What are 3 steps to create Loyal Patients? & How can you contribute to these steps?
Out of the corner of our eye we see a person is sitting in the waiting room. What do you do?
Words We Use Policy. Give me 3 words we should NEVER use in our organization (or anywhere really :) )
What words should we ALWAYS use with interacting with a patient? Give at least 3.
Mrs. Jones wants to refer her auntie to us. What do you tell her about our exciting referral program?
We hear someone complimenting our services /staff. What do you do?
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Tell them Thank you.
Smile at them.
Ask them if they have a friend or family who has pain, injury, or weakness who may benefit our services.
Ask them to take the time to leave us a review on bestlocalreviews.com
All of the above.
How do you go about obtaining a review from a pt?
A person dressed professionally donning a badge, approaches you and says they are from the Medicare & would like to have access to patient charts. What do you do?
Tell him No Problem, then proceed to move out of their way, this is Medicare of course!
Kindly let them know that you are not allowed to give any persons access to patient records, charts, patient documentation, or date, or our organization records or documents without specific written or verbal authorization from the owner or director.
Regarding question above. Why do is this our policy?
You are a staff member whos ankle has been bothering them. You ask one of the other staff if they would mind taking a few minutes to work on your ankle for you. What do you say?
**BONUS***YOU are a HUGE part of our organization. We see it as we are all one body with each part important to the whole - no one is more important. For example the front desk is the face and heart of the organization, the therapy aid is the glutes, the larger muscles , the therapists the hands & feet. What part are you?
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Suggestions for making our organization even better.
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