• JCSD Technology Help Desk

    Please click a category below.

  • Due to students playing alot of inappropriate, non educational games on chromebooks and computers, I have blocked the entire category of games.  This may block some educational games that need to be open.  If that is the case, please turn in a webfilter workorder below and I will review your request with your building principal.

    Thanks!

  • Please read ALL options carefully.  Make sure you have read through the FAQ's if they MAY relate to your issue BEFORE you enter a work order!

    Incorrectly entered work orders will be ignored!

  • Computer / Laptop Hardware issue

  • Printer Issues:

  • I am trying to print a .pdf file, but it doesn't print and says to load paper.

    Please see the screenshot below.  Make sure the checkbox option circled in red is UNCHECKED and try to print again.  You may have to clear your old print jobs out first.  That setting overrides the paper size and will cause .pdf files not to print.

  • If the FAQ's did not apply or did not help you, please enter the following information.

  • To avoid potential exposure to Covid 19, we are only going to come in classrooms when students are NOT present.  Please give me your prep period and lunch time below.

  • Please remember, only ONE device per work order! I will deny your request and ask you to re-enter a work order for each device if you enter multiple devices!

  • Please be specific when entering the description of your issue!

  • PLEASE make sure to reboot at least once before entering a work order if you are able to.

  • Browse Files
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  • The walk through fixed my issue!

  • Great, click this link to Return to JCSD website.

  • Which DVD Program Icon Do you see on you on your desktop?

  • Media Player Classic


  • There is no program to play DVD's on my computer.
    Follow these instructions:
    You all should have the follow icon already on your computers

  • This is the MEDIA an DVD player program. To play a dvd, click on that icon, Click File, and the click Open disk like below, and your disc should show up just to the right of the open disc line. Click it and it will begin playing. You can hit F11 on your keyboard to show the disc fullscreen.

  • VLC Media Player


  • There is no program to play DVD's on my computer.
    Follow these instructions:
    You all should have the follow icon already on your computers

  • This is the MEDIA an DVD player program.

    1. To play a dvd, click on that icon,

  • 2. Click on media

  • 3. Click on Open Disc

  • 4. Click Play

  • Projector shows Dragon screen with no icons.

  • If your projector is showing a blank screen, or just the JC background with no icons, look on your desktop for the Projector Fix icon:

     

    MAKE SURE YOUR PROJECTOR IS ON WHEN YOU DO THE FIX

  • This should make your projector show what is on the duplicate what is on your computer monitor.

  • My laptop say no logon servers or has no internet connection or wifi.

  • If when you try to log onto your laptop it says no logon servers available, or you can log in, but have no internet conection, use the following pictures to make sure the wifi adapter on your computer is turned on.

  • These are the location of the buttons. If the light is orange like the bottom picture, press the button ONE time and it should turn blue like the first and second pictures.

  • My computer or monitor will not power on.

  • If your computer or monitor doesn't power on, find where the power cord connects to the device. Unplug the cord and plug it back in. Follow it to where it plugs into either the wall or a surge protector and unplug and plug it back in again. If you have followed these steps and still have no power, please go on and enter a work order.

  • Apscn VPN to do grades from home:

  • The VPN System to do your grades from home is temperarliy out of service due to a change the state has made. You will not be able to do you grades from home until they fix it.

  • Please click the link below and follow the guide on the VPN.  If you have reviewed the guide and are still having issues, click no on the next question and entere a request for me.

     

    APSCN VPN GUIDE

  • My document camera won't open, or shows a black screen.

  • If your document camera won't open or shows a black screen, Unplug the usb cable from both the document camera and the computer. Restart the computer, then plug the cable back in, making sure to plug it in to the document camera first. If this doesn't work, plug the computer end of the cable into a different usb port.

  • Webfilter Request form

  • If you would like to submit a website for review to be blocked or allowed, please enter it below. Be sure to put it in url format, ex: www.google.com

  • Please note:  If the request involves videos hosted on Youtube or vimeo, your request will be denied.  I can not open these sources without opening it fully which will lead to students being on youtube/vimeo all of the time instead of working.  You can copy the link to the YouTube video, paste it into safeyoutube.net, then post the safe link in your google classroom.

  • Password reset form

    Please enter the information below to have your or a student's password reset.

  • STUDENT ACCOUNT PASSWORDS CAN BE RESET BY THE BUILDING SECRETARY, Or Computer lab personel!  Please do not enter those here!

  • Your password will be reset to Dragons1 and will ask you to change on next login!

  • New Student Account Request:

  • You should have recieved an email with the new students information in it from your building secretary.  It would have had the new students info in it.  If you have not recieved one, they have not entered them in eschool yet.  Please check with them to see as I can not enter new students until they have sent me the info.

    Thank you.

  • Return to JCSD home page.

  • Please enter the students first name and last name as it appears in TAC

  • Password:

    Students 70030xxxx number's are generated by eschool when they are entered by your building secretary.  Please check with them to see if they have entered the student yet and get that number from them.  If they have not entered them yet, please wait until the do to enter the work order.

  • How to reset your Eschool or Tac Password

  • You can reset your own EschoolTac password by going to Arkansas Single Sign-on (See link at bottom of page).

    1. On sso page, click Forgot Password

    2. Enter your 7003username and click OK.

    3. Click the (Send password reset link via Email)

    4. Click submit and SSO will send you a reset email.

    5. Check your email.  You should have an email from noreply.sso@arkansas.gov.  Please follow the directions in the email to reset your password.

    Take me to Arkansas SSO

  • Toner\Ink Order Request

  • Chromebook Issue

  • Please remember, only ONE device per work order!  I will deny your request and ask you to re-enter a work order for each device if you enter multiple devices!

  • Please be specific when entering the description of your issue!

  • If Go Guardian is experiencing any issues, the will be listed below.  If the issue you are having is not related to any outage issues, please select the option to enter a help ticket below the go guardian status info.

  • Should be Empty: