JCSD Technology Help Desk

JCSD Technology Help Desk

Please click a category below.
Please read ALL options carefully. Make sure you have read through the FAQ's if they MAY relate to your issue BEFORE you enter a work order!

Incorrectly entered work orders will be ignored!
Please select a category *

Password Issue: Hardware/Software Issue: Website blocked/ Web filter Issue: Toner/Ink Order Request:. TAC (Eschool) From Home:

Which one of the following best meets your HardwareSoftware issue? *

Computer hardware/software issue: Chromebook Issue: Projector Issue: Document Camera Issue: Printer Issue: Phone Issue: Other: Not listed

Computer / Laptop Hardware issue
Please select the option that best fits your issue: *

Laptop Wifi Issue: Computer / Monitor will not turn on: Can not play a DVD/CD: Other: Not listed:

If the FAQ's did not apply or did not help you, please enter the following information.
Please enter your SCHOOL email (Personal emails are not accepted by the system) *
Enter your building ID: *
What is your Room #: *
Summary of issue: (ONLY ONE DEVICE PER WORK ORDER!!) *
Full Description of issue: *
Did you try a reboot? *

Yes No
You will not be able to submit a ticket until you have attempted a reboot!
Attach Screen Shot

Browse Files

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Media Player Classic
There is no program to play DVD's on my computer.
Follow these instructions:
You all should have the follow icon already on your computers
This is the MEDIA an DVD player program. To play a dvd, click on that icon, Click File, and the click Open disk like below, and your disc should show up just to the right of the open disc line. Click it and it will begin playing. You can hit F11 on your keyboard to show the disc fullscreen.
Did this fix your DVD issue? *

Yes No

VLC Media Player
There is no program to play DVD's on my computer.
Follow these instructions:
You all should have the follow icon already on your computers
This is the MEDIA an DVD player program.

1. To play a dvd, click on that icon,
2. Click on media
3. Click on Open Disc
4. Click Play
Did this fix your DVD issue? *

Yes No

Projector shows Dragon screen with no icons.
If your projector is showing a blank screen, or just the JC background with no icons, look on your desktop for the Projector Fix icon:

MAKE SURE YOUR PROJECTOR IS ON WHEN YOU DO THE FIX
This should make your projector show what is on the duplicate what is on your computer monitor.
Did this fix your projection issues? *

Yes No

My laptop say no logon servers or has no internet connection or wifi.
If when you try to log onto your laptop it says no logon servers available, or you can log in, but have no internet conection, use the following pictures to make sure the wifi adapter on your computer is turned on.
These are the location of the buttons. If the light is orange like the bottom picture, press the button ONE time and it should turn blue like the first and second pictures.
Did this fix your WIFI issues? *

Yes No

My computer or monitor will not power on.
If your computer or monitor doesn't power on, find where the power cord connects to the device. Unplug the cord and plug it back in. Follow it to where it plugs into either the wall or a surge protector and unplug and plug it back in again. If you have followed these steps and still have no power, please go on and enter a work order.
Did this fix your power issue? *

Yes No

My document camera won't open, or shows a black screen.
If your document camera won't open or shows a black screen, Unplug the usb cable from both the document camera and the computer. Restart the computer, then plug the cable back in, making sure to plug it in to the document camera first. If this doesn't work, plug the computer end of the cable into a different usb port.
Did this fix your DocCam issue? *

Yes No

Webfilter Request form
If you would like to submit a website for review to be blocked or allowed, please enter it below. Be sure to put it in url format, ex: www.google.com
Please enter your school email: *
Webfilter URL: EX www.google.com: *
Please give a reason why you think the above site needs to be opened or blocked: *
Please select option that best fits your needs: *

Please open this website: Please block this website:

Please select which describes account needing reset: *

Computer Password Email or Chromebook password Eschool or TAC password New Student Account

Password reset form

Please enter the information below to have your or a student's password reset.
Please enter your school email: *
Is the request for your password or a student's? *
FOR STUDENT accounts, Please provide me their username and the 70030XXXX number their password should be!
Please enter the username needing a reset: *
Enter what the password should be reset to (70030xxxx for students) *
DO NOT ENTER A RESET REQUEST FOR A STUDENT WITHOUT THE 70030 number. If you do not know the number, contact your secretary and ask them for the students number!

New Student Account Request:
You should have recieved an email with the new students information in it from your building secretary. It would have had the new students info in it. If you have not recieved one, they have not entered them in eschool yet. Please check with them to see as I can not enter new students until they have sent me the info.

Thank you.
Return to JCSD home page.
Please enter YOUR school email: *
Please enter the students first name and last name as it appears in TAC
Students First Name: *
Students Last Name: *
Password:

Students 70030xxxx number's are generated by eschool when they are entered by your building secretary. Please check with them to see if they have entered the student yet and get that number from them. If they have not entered them yet, please wait until the do to enter the work order.
Students 70030xxxx number: If you do no know it, follow the instructions above. *