Enter the username you use to log onto a school computer
Please remove your email, and ONLY put your computer username.
Is your email correct in the field below?? If not, please correct your username in the username field above.
Please read ALL options carefully. Make sure you have read through the FAQ's if they MAY relate to your issue BEFORE you enter a work order!
Incorrectly entered work orders will be ignored!
I am trying to print a .pdf file, but it doesn't print and says to load paper.
Please see the screenshot below. Make sure the checkbox option circled in red is UNCHECKED and try to print again. You may have to clear your old print jobs out first. That setting overrides the paper size and will cause .pdf files not to print.
Please remember, only ONE device per work order! I will deny your request and ask you to re-enter a work order for each device if you enter multiple devices!
Please be specific when entering the description of your issue!
PLEASE make sure to reboot at least once before entering a work order if you are able to.
Great, click this link to Return to JCSD website.
There is no program to play DVD's on my computer.Follow these instructions:You all should have the follow icon already on your computers
This is the MEDIA an DVD player program. To play a dvd, click on that icon, Click File, and the click Open disk like below, and your disc should show up just to the right of the open disc line. Click it and it will begin playing. You can hit F11 on your keyboard to show the disc fullscreen.
This is the MEDIA an DVD player program.
1. To play a dvd, click on that icon,
2. Click on media
3. Click on Open Disc
4. Click Play
If your projector is showing a blank screen, or just the JC background with no icons, look on your desktop for the Projector Fix icon:
MAKE SURE YOUR PROJECTOR IS ON WHEN YOU DO THE FIX
This should make your projector show what is on the duplicate what is on your computer monitor.
If when you try to log onto your laptop it says no logon servers available, or you can log in, but have no internet conection, use the following pictures to make sure the wifi adapter on your computer is turned on.
These are the location of the buttons. If the light is orange like the bottom picture, press the button ONE time and it should turn blue like the first and second pictures.
If your computer or monitor doesn't power on, find where the power cord connects to the device. Unplug the cord and plug it back in. Follow it to where it plugs into either the wall or a surge protector and unplug and plug it back in again. If you have followed these steps and still have no power, please go on and enter a work order.
The VPN System to do your grades from home is temperarliy out of service due to a change the state has made. You will not be able to do you grades from home until they fix it.
Please click the link below and follow the guide on the VPN. If you have reviewed the guide and are still having issues, click no on the next question and entere a request for me.
APSCN VPN GUIDE
If your document camera won't open or shows a black screen, Unplug the usb cable from both the document camera and the computer. Restart the computer, then plug the cable back in, making sure to plug it in to the document camera first. If this doesn't work, plug the computer end of the cable into a different usb port.
If you would like to submit a website for review to be blocked or allowed, please enter it below. Be sure to put it in url format, ex: www.google.com
Student passwords are manually set by a script, and reset everynight. If a highschool student has lost their password, they can get it from Dana. Elem should use the badges, but the students passwords are their 7003 number with the last 2 of the current year at the end. If the student still can not get in, please explain below the error you are getting trying to get the student in.
Elementary student accounts are automatically created after Mrs. Hicks puts them into eschool. However it takes an overnight sync for them to be created in Clever. You can start checking their second day of enrollment in clever for their badge to be able to be printed. You can use the link below for instructions to print out student badges if you don't know how.
How to print student badges:
Highschool student accounts are automatically created after Dana enters them in eSchool. You will recieve an email from Dana about a new student entering. If you have recieved that email, you can send the student to Dana to get their login information. If you have not recieved that email, she does not have them in eschool yet.
Return to JCSD home page.
Please enter the students first name and last name as it appears in TAC
Go to this link to reset you TacEschool password. If it tells you your account is inactive or disabled you will have to call Melanine
https://adam.ade.arkansas.gov/ForgotPassword
IF A STUDENT PEELED THE LABEL OFF, PLEASE REFER THEM TO THE PRINCIPAL FOR DAMAGING SCHOOL PROPERTY
Teachers, you can now print your own badges, and generate badges for you new students. Please follow the instructions in the link below to do so:
IF THE STUDENT IS NOT IN ESCHOOL YET, THE BADGE WILL NOT GENERATE, Check with your secretary.
https://support.clever.com/hc/s/articles/360000127406?language=en_US
IF the badge does NOT work and says student email does not exist, that means their email is enterned into eschool incorrectly. Please check with your building secretary and have them correct the email in eschool. It will take overnight for it to sync and work. The correct format is: first initial + last name + last 4 of student id.
To reprint a students badge,
visit the link below, find the students grade, then find their badge.
Existing Student Badges
This is usually caused by your phone's bluetooth being disabled, please try renabling your bluetooth.
Great! You may close this browser tab!
Okay, press submit to create a work order and I will contact you about the issues as soon as I can.