Caldwell Services Inc., (CSI) owns and operates several ServiceMaster Clean and ServiceMaster Restore franchises serving a large portion of the 731-area code in West Tennessee, part of the 931 area code along the Tennessee River, as well as expanding in to West Kentucky. CSI has been part of ServiceMaster for over 32 years. Our main office is based in Paris, Tennessee and our parent company's corporate headquarters is in Memphis.
Caldwell Service Inc., DBA’s:
ServiceMaster Professional Cleaning of Paris
ServiceMaster Clean Professional Building Maintenance
ServiceMaster Restore of Jackson
ServiceMaster Clean/Restore of Weakley County
ServiceMaster Restore of West TN (excluding the Memphis 901 area code)
Please refer to the website for all the services that we perform. The main 3 divisions for our company are:
1. DR - Disaster Restoration
DR is usually insurance related cleanup and restoration. Each of the services below have subdivisions for both Residential & Commercial
A. Fire & smoke damage cleanup
B. Water damage cleanup
C. Specialty work, insurance related
D. CAT - Catastrophe work that can either be local or nationwide, working alongside other ServiceMaster franchises on hurricanes, floods, natural or man-made disasters.
2. On location cleaning
Each of these below have subdivisions for both Residential & Commercial
A. Carpet cleaning & upholstery cleaning
B. Full service cleaning (spring cleaning or after a construction project, etc.)
C. Specialized cleaning
1. Mold remediation
2. Air-quality control (usually working with contractors for low impact in hospitals.)
3. Hording cleanup (as seen on TV)
4. Trauma & crime scene cleanup
5. Hard surface floors
6. HVAC and commercial air system duct cleaning
D. Heavy cleaning
Industrial facilities, plant shutdowns cleanup, museums where priceless exhibits must be handled with care, government contracts or areas that are difficult because of height.
If you look at something and think, "Wow!, I wonder whose job it is to clean or that"? Chances are, it could be us.
3. CS - Contract Services (Commercial only - janitorial or building maintenance)
A. Custodial Work - After hours usually part time. Regular cleaning of all types of businesses from offices to manufacturing both government and private.
B. Floor Care - Striping & applying floor finish, buffing, and otherwise maintaining floors of our CS customers.
C. Project Work - This is extra specialty work for our CS customers as scheduled
Each of these divisions have production staff, support staff, and administration staff. All staff has training requirement that must be kept up with, support staff is usually staff who started in production and do both production and administration work such as documentation of jobs, estimates, etc.
Please note everyone who is in a support staff position or administration position at our company started in production or worked in a similar field (such as worked as adjustor, etc). We have a variety of training both hands on and online. A self-motivated employee can expand his area of concentration and open doors for future expansion and positions.
Our Corporate Objectives:
Marion E. Wade, founder of ServiceMaster, had a very strong system of moral and ethical principles he instilled in his company from its inception. These core beliefs have also become our primary objectives:
To honor God in all we do
Faithful adherence to a strong moral and ethical ideal should guide all aspects of a company’s operation, as well as one’s personal life. It is not an expression of a religious belief, or a basis for exclusion. Rather, it is a mandate for inclusion, and a constant reminder for us to do the right thing in the right way. We encourage everyone in our ServiceMaster family to live by principles of honesty, fairness and diligence. As Marion E. Wade once said, “If you don’t live it, you don’t believe it.”
To excel with customers
Only by providing service excellence can we achieve our goals. If we remain true to our principles, we cannot be satisfied with “good enough.” We must always strive to provide our clients the highest in quality and value.
To help people develop
As a leader in the business community, it is our responsibility to help people develop personally, as well as professionally. To this end, we provide our employees with ongoing opportunities to learn new skills and advance within our company. Expectations are clearly expressed and merit is rewarded through our system of incentives and awards. By motivating our people to fulfill their own potential and by treating them with respect, we develop their confidence and their ability to contribute to the community, as well as enhancing the quality of their professional performance.
To grow profitably
It is our responsibility to remain a stable means of support for our employees. By growing profitably, we can set a positive example for the rest of the business community—that profitability is the by-product of hard work and ethical business practices.
These simple objectives form the foundation for our success.