Change and Cancellation Deadlines
There are two deadlines for changes: the Visit Knoxville Housing System deadline and the Hotel's policy deadline. These deadlines are clearly listed in your "room reservation agreement."
Visit Knoxville Housing Change Deadline - this is the last day to make changes through Visit Knoxville Housing's System. Once this deadline passes, you will be redirected to the Hotel for changes.
Hotel Change Deadline - this is the cancellation policy listed in your "room reservation agreement" by the Hotel.
Basically, changes needed prior to the Visit Knoxville Housing change deadline should go through us here at Visit Knoxville Housing. After that date, you'll need to contact the Hotel.