Tech Support - Critical Thinking Evaluation
Thank you for reaching out to "Guest Innovations" as a potential team member candidate. We are EXCITED for the opportunity to put you to the Tech Support test. Due to the amount of applications we receive, we are looking not necessarily for the right answer, we want to evaluate how resourceful you are and the "thought process" behind solving potential issues that may arise in our work environment. This should only take a few minutes....
Full Name (First & Last):
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Primary E-mail:
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Best Phone Number:
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What are the Last 2 Books you read, and why?
(Feel free to mention how long ago as well...)
Please briefly explain, what is the purpose of a "Network Switch" (as shown above) and in your own perspective - How does it work?
(hint: when might you use one)
When Troubleshooting a "LAN Network Printer" connection to another device on the "network" (in this case wi-fi) and the connection isn't successful. You ask for client to read you the IP ADDRESS from both devices. One is 192.168.1.121 and the other is 10.1.10.260. What might be your initial conclusion, before doing any further research?
(doesn't have to be right, please explain your thought process)
"How you do Anything, is how you do everything!" --- what might you do in the work place to set yourself apart as THE CLEAR LEADER and successful "Self-Starter?
(feel free to reference past examples)
There was a TIME in your life where you felt the most successful you have ever been. Can you please share some brief details of how this moment came to be?
(btw, did you overcome any struggles that seemed impossible?)
If there were 3 TYPES of action takers: #3 - Takes MINIMAL action; #2 - AVERAGE levels of action; #1 - Person who takes MASSIVE INSANE LEVELS of action ------- which would you argue is the worst level of action?
We do our BEST to Treat our employees as if we were the BEST EMPLOYER in Sacramento, and we appreciate every person who walks in our door. If there was One Really cool thing you'd like us to know about you (maybe a special skill set, or habit), what might that be?
(how might it relate to 5 Star Tech Support Delivery to Clients)
Cover Letter / Resume (optional)
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