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Front Desk Quiz
1
Front Desk
Quiz
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2
During Total Cost of Care- what 4 words do you use when the pt comes to the front desk after her EVAL?
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3
Pt cx less then our policy of 48 hours. It was his first time cx/ns. What words do you use when pt returns for his apt?
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4
On Your Heno Dashboard, what bubbles must = zero by the end of each day?
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5
For End of Day Reports - there are 2, the End of Day Productivity on Heno & the End of Day Report via Jot-form. When the End of Day Report is completed on Jot-form is it okay do the report & mail it without having it checked AND signed off by another staff?
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6
Mr. White arrived for his PT apt and had a cx less then 48 hours and was forgiven already 1x. What must you do this time? And what words do you use?
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7
What are the 6 steps to creating loyal patients? Explain each-
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8
You have open slot(s) on the weeks schedule. How do you use mailerite to assist you with filling these slots?
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9
Using Mailerlite: How many emails can you send a day inviting past/current/and potential patients to fill an open slot(s)?
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10
When & How do you ask clients to leave a Google or Yelp review for us? -AND- What gift do we offer those that use their time & energy to do this for us as a Thank you?
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11
Heno Reporting: You have a current pt who is purchasing a 60 minute add - on (elective service) massage. How much does this cost the patient? - AND- What is the cost of a massage for someone who is NOT a current patient?
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12
Heno Reporting: We have 23 pts scheduled today, but 3 canceled :( What is our NS/CX rate % for the day? What is the formula you used? -AND- What is our goal rate/% we are shooting for?
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13
PHONE (often our first connection to the community); If you are on the phone, and the other line is ringing: do you ignore the ringing line & let it go to voicemail -or- do you ask the first call if they are okay with briefly holding? -AND- How should you answer the phone?
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14
SCHEDULING ON MEDICAL URGENCY : an activation call comes in & you followed the script, doing so you find out the pt is having a hard time sleeping, cant sit, etc, you conclude the pt is urgent and thus must be seen WHEN?
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15
During the prior Activation Call you concluded prospective pt was urgent as you followed the Activation Script. You find out that you do not have an open slot today or the following day. Crap, you know this pt needs to be seen, what do you do?
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16
What is the contact log & how is it used?
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17
Are you awesome? Heck yes YOU are!
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18
Name
First Name
Last Name
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19
Date
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Date
Year
Month
Day
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