Agency Call Answering Service

Agency Call Answering Service
In an effort to better understand Big "I" member utilization of agency call answering services, we are gathering some anonymous data through this brief survey. Thank you for your participation and please feel free to contact brett.sutch@iiaba.net with any questions or additional comments.
Does your agency currently use a live call answering service?

YesNo
What time(s) of day do you roll your phones to them?

LunchtimeAfter Hours24/7
Do they quote/bind or process policyholder changes on your behalf?

YesNo

What are some reasons why you do not use a call answering service?

CostWe forward after hours calls to our personal phonesWe forward after hours calls to our carrier call centersWe just use voicemailOther
Do you believe your agency could benefit from a call answering service?

YesNo
What is your agency staff size?

1-1010-2020+
What time zone are you located in?

EasternCentralMountainPacific
Please share any additional live call answering service experiences or opinions.
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