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Patient Satisfaction Survey
Our goal is to provide a positive experience for you and your children, as well as the best medical care to all of our patients at every visit. We are using this survey to help improve our appointment availability and customer satisfaction. Your responses are anonymous and strictly confidential and will help to improve the patient experience in our office. Thank you for your valuable feedback.
Date of last visit:
Type of visit:
Sick Visit
Well Visit
Other
Are you a:
New Patient
Established Patient
Do you have insurance?
Commercial
Medicaid
None
Do you know we have a website? http://mcallenpediatrics.com/
Yes
No
Do you know we have a Facebook page?
Yes
No
Do you know we have a patient portal, My Kid’s Chart?
Yes
No
Name of the provider you saw:
JJ Saenz, MD
Jennifer Saenz, MD
Joaquin Garza, PA-C
Melissa Lesesma, PA-C
Erica Tijerina, PA-C
Overall satisfaction with your appointment
Excellent
Great
Good
Fair
Poor
N/A
Ease of making appointments by phone
Requested appointments time avaliability
Getting care for illness/injury as soon as desired
Getting after-hours care when desired
Waiting time in the reception room
Waiting time in the exam room
Ease of getting a referral (if needed)
Overall satisfaction with our staff
Excellent
Great
Good
Fair
Poor
N/A
The courtesy of the person who took your call
The friendliness and courteousness of the receptionist
The caring concern of our nurses/medical assistants
The helpfulness of the billing staff
Overall satisfaction with our communication with you
Excellent
Great
Good
Fair
Poor
N/A
Promptness of answering you phone call
Getting advice or help during office hours
Amount of time to get test results
Ability to return calls in a timely manner
Ability to obtain prescription refills by phone
Overall satisfaction with your visit with the provider
Excellent
Great
Good
Fair
Poor
N/A
Willingness to listen carefully to you
Taking time to answer your questions
Explaining things in a way you could understand
Instructions regarding medication/follow-up care
Advice given to you on ways to stay healthy
Overall satisfaction with our facility
Excellent
Great
Good
Fair
Poor
N/A
Convenience of hours of operation
Overall comfort
Adequate parking
Easy to read signage and directions
Overall satisfaction
Excellent
Great
Good
Fair
Poor
N/A
Our practice
The quality of your medical care
The care from your MD or PA-C
Access to community resources
Would you recommend the provider to others?
Yes
No
Would you recommend the practice to others?
Yes
No
If no, please tell us why.
Is there anything we could do to improve your experience with us?
Submit
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