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Front Desk Training
1
Describe Feedback:
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Recommendations that you would give this front desk staff member
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2
Describe Feedback:
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What did the Front Desk Staff do well & poorly if anything?
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3
Describe Feedback:
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What did the Front Desk Staff do poorly if anything?
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4
Type a question
BASIC SKILLS
Poor
Fair
Good
Excellant
Do they welcome properly
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do they go straight to what is wrong?
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Do they sound caring?
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Do they present price ranges effectively?
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Do they ask for the appointment?
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Do they welcome properly
do they go straight to what is wrong?
Do they sound caring?
Do they present price ranges effectively?
Do they ask for the appointment?
Poor
Row 0, Column 0
Fair
Row 0, Column 1
Good
Row 0, Column 2
Excellant
Row 0, Column 3
Poor
Row 1, Column 0
Fair
Row 1, Column 1
Good
Row 1, Column 2
Excellant
Row 1, Column 3
Poor
Row 2, Column 0
Fair
Row 2, Column 1
Good
Row 2, Column 2
Excellant
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Poor
Row 3, Column 0
Fair
Row 3, Column 1
Good
Row 3, Column 2
Excellant
Row 3, Column 3
Poor
Row 4, Column 0
Fair
Row 4, Column 1
Good
Row 4, Column 2
Excellant
Row 4, Column 3
1
of 5
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Type a question
INTERMEDIATE SKILLS
Poor
Fair
Good
Excellant
How do they gauge prospects response to price ranges?
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Do they go determine the complexity adequately?
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Do they offer proper pay options to the profile caller?
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How well do they respond to the prospect's condition type?
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Do they ask for the appointment at the appropriate time?
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Do they control the conversation well?
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Do they respond well to , " I will think about it and call you back"
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How do they gauge prospects response to price ranges?
Do they go determine the complexity adequately?
Do they offer proper pay options to the profile caller?
How well do they respond to the prospect's condition type?
Do they ask for the appointment at the appropriate time?
Do they control the conversation well?
Do they respond well to , " I will think about it and call you back"
Poor
Row 0, Column 0
Fair
Row 0, Column 1
Good
Row 0, Column 2
Excellant
Row 0, Column 3
Poor
Row 1, Column 0
Fair
Row 1, Column 1
Good
Row 1, Column 2
Excellant
Row 1, Column 3
Poor
Row 2, Column 0
Fair
Row 2, Column 1
Good
Row 2, Column 2
Excellant
Row 2, Column 3
Poor
Row 3, Column 0
Fair
Row 3, Column 1
Good
Row 3, Column 2
Excellant
Row 3, Column 3
Poor
Row 4, Column 0
Fair
Row 4, Column 1
Good
Row 4, Column 2
Excellant
Row 4, Column 3
Poor
Row 5, Column 0
Fair
Row 5, Column 1
Good
Row 5, Column 2
Excellant
Row 5, Column 3
Poor
Row 6, Column 0
Fair
Row 6, Column 1
Good
Row 6, Column 2
Excellant
Row 6, Column 3
1
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6
Name
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7
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