TRAFILEA - OPS Questionnaire
You have 1 hour and 15 minutes to complete the assessment. We look forward to hearing from you!
Full Name
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E-mail
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Phone Number
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Skype ID
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How did you learn about our job opening?
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If you were referred, kindly provide the complete name of your referrer.
How many years of relevant experience do you have?
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Tell us more about your experience and how it relates to the job you are applying to.
Please go to speedtest.net to test your connection speed. Take a screenshot and upload.
Browse Files
Required: 3MBPS and above
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What is the System Memory (RAM) of your pc? Take a screenshot and upload.
Browse Files
Required: 4 RAM and above
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S2: Typing Test and Abstract Test
You're almost there! This section will test your typing and problem solving abilities.
Please go here for your Typing Test: http://www.typingtest.com/ and upload the screenshot here.
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Browse Files
The screenshot of the typing test result should be saved in a word file document with a file name: Typing Test Score – First Name and Last Name. Requirement: 40WPM
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Please go here for your Abstract Reasoning Test: https://goo.gl/Vvmuc3 and upload the screenshot here.
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Browse Files
The screenshot of the typing test result should be saved in a word file document with a file name: Abstract Test Score – First Name and Last Name. Requirement: 8 out of 10 correct answers and above.
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S3: Practical Knowledge
The last section of this form provides real-world examples of e-mails you might receive from a customer. Kindly base your responses on the following product: https://favworld.com/products/baby-elephant-pillow and remember to provide a resolution to the situation right away based on the FAQ page.
Scenario 1: Ethan purchased a lovely Elephant Pillow but he realized that he selected the wrong color. He is requesting to change the color to a pink one.
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Respond to Ethan as though this were an actual customer e-mail.
Scenario 2: Lucy's order has not arrived yet for a week and was asking why it took so long.
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Respond to Lucy as though this were an actual customer e-mail.
Scenario 3: Josefa ordered an Elephant Pillow, a Slimming Thermo Pants and a Shaping Panty but she only got the Elephant Pillow in the package. She was asking what happened with the rest of her order.
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Respond to Josefa as though this were an actual customer e-mail.
Scenario 4: Andrea placed an order in our website last week and she’d like to cancel since she bought the same item from a Shopping Mall. She would like to cancel it immediately.
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Respond to Andrea as though this were an actual customer e-mail.
Scenario 5: Paulo was having trouble using his Paypal account to purchase. How he would proceed?
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Respond to Paulo as though this were an actual customer e-mail.
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