$300 Data Recovery - Chances Form

1
First, locate your device's "model" number.

The model number we need is only visible on the device's label.

If you have an external hard drive, you need to disassemble the enclosure and remove the bare hard drive.

If your hard drive is inside your computer, it needs to be removed first.

If you have a RAID containing various hard drive models, list all model numbers.

Click here for help locating the model number on your device's label.

Once you have identified your device's model number, click NEXT.

If you couldn't locate your model number, you can upload a photo of your device at the end of this form.
2
What is the device's model number?* This field is required.Can't find your model number? Check this page for help. If you still can't locate your model number, write "not sure" and upload a photo of your device at the end of this form.
3
Do you need to recover files that you accidentally deleted?* This field is required.This includes formatted drives, initialized drives, and drives with overwritten files that you want back.
NO: I didn't delete files or format my device. I have a different problem with my device.
YES: I accidentally deleted my files or formatted my device.
4
What kind of device do you have?* This field is required.Not sure? Check out this page.
Hard Drive
Solid-State Drive
Flash/Thumb Drive
SD/Micro SD Card
CF/CFast/XQD Card
Phone
Not Sure
5
Where did the device come from?* This field is required.
External Hard Drive
PC/Desktop/Laptop/Notebook
Bare/Internal Drive
RAID
Camera
Phone
Not sure
6
What kind of RAID do you have?
RAID 0 / Stripped
RAID 1 / Mirrored
RAID 2
RAID 3
RAID 4
RAID 5
RAID 6
RAID 0+1
RAID 1+0
Drobo
Don't know
7
How many drives are in the RAID?
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125+
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How many drives from the RAID have failed, if any?
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125+
9
What kind of computer was the device connected to?
Mac
PC & Mac
PC
Linux
NAS (ethernet drive)
Not Sure
10
Has the device been to another computer repair or data recovery company?* This field is required.
Yes - computer repair company
Yes - data recovery company
Both - computer repair & data recovery companies
No
11
What is the name of the company?* This field is required.
12
What was the company's diagnosis (please copy/paste if they e-mailed it to you)?* This field is required.
13
Has the hard drive's metal "cover" been opened?* This field is required.Note: the metal "cover" is not the same as the plastic "enclosure" (if you have an external drive). Not sure if your cover has been opened? See this page for examples.
Yes
No
I don't know
14
Was the hard drive's failure caused by a drop or jolt/impact?* This field is required.
Yes
No
I don't know
15
Does the hard drive spin-up when powered on?* This field is required.
Yes
No
I don't know
16
Does the hard drive smoke when powered on?
Yes
No
I don't know
17
Does the device make any unusual sounds?* This field is required.Check all that apply (
No, it sounds normal
Loud Clicking: always (spins up, clicks, eventually spins down)
Loud Clicking: randomly (e.g., when trying to read a certain file)
Soft Buzzing or Ticking (and NOT spinning)
Scratching or Screeching
Musical beeps/tones (and NOT spinning)
I don't know
18
Please describe the primary issue/problemi.e., computer won't boot, can't copy files, not spinning, dropped, cat pee, etc.
19
What (if anything) has been attempted to recover the data?
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What data is most important?
Small Files (docs, photos, mp3s)
Large Files (videos, large graphic files)
21
Any other notes or comments that may help us determine your chances?
22
If you couldn't locate your model number, upload a photo of the device's label. OPTIONAL: Please attach any images you think may help us determine your chances.
Drag and drop files here
Select files to upload
Max. file size: 4.0MB
Cancelof
23
Your name:
First Name
Last Name
24
Your e-mail address:* This field is required.We NEVER spam and will only use this e-mail address once, to reply to this form.
Email Verified
The verification code has been sent to some@email.com
Please check your mailbox and paste the code below to complete verification
••••
Didn't receive verification code? orReceiving the email may take a few minutes, thank you for your patience!
25
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