First, locate your device's "model" number.

• The model number we need is only visible on the device's label.
• If you have an external hard drive, you need to disassemble the enclosure and remove the bare hard drive.
• If your hard drive is inside your computer, it needs to be removed first. 
• If you have a RAID containing various hard drive models, list all model numbers.

Click here for help locating the model number on your device's label.

Once you have identified your device's model number, click NEXT.

If you couldn't locate your model number, you can upload a photo of your device at the end of this form.

Unfortunately, the model number you provided ("{whatIs4}") is actually the "external enclosure" model number, not the "hard drive" model number. To provide you with an estimate of your chances for a successful recovery, we need you to locate the hard drive's model number INSIDE the enclosure.

If you need assistance disassembling your enclosure, please visit our Remove Your Enclosure page (a collection of enclosure disassembly videos on YouTube).

If you need help identifying your drive's model number after removing the hard drive from your enclosure, visit our Find Your Model page.

After locating the model number on the hard drive's label, press "Previous" to remove "{whatIs4}" and enter the correct the model number.

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If you don't feel comfortable opening the enclosure, it's not necessary (we just cannot provides a "Chances Estimate"). In this case, you can skip the Chances Form and get started by submitting our Drop Off or Mail-in Form.