Form

1
First, locate your device's "model" number.

If you have an external hard drive, you need to disassemble the enclosure and remove the bare hard drive.

If your hard drive is inside your computer, it needs to be removed first.

The model number is only visible on the device's label.

If you have a RAID containing various hard drive models, list all model numbers.

Click here for help locating the model number on your device's label.

Once you have identified your device's model number, click NEXT.

If you couldn't locate your model number, you can upload a photo of your device at the end of this form.
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2
What is the device's model number?* This field is requiredIf you couldn't locate your model number, write "not sure" and upload a photo of your device at the end of this form.
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3
Do you need to recover files that you accidentally deleted?* This field is requiredThis includes formatted drives, initialized drives, and drives with overwritten files that you want back.
NO: I didn't delete files or format my device. I have a different problem with my device.
YES: I accidentally deleted my files or formatted my device.
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4
What kind of device do you have?
Hard Drive
Solid-State Drive
Flash Drive
SD Card
Micro SD Card
CF Card
Not Sure
Other
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5
Where did the device come from?
External Hard Drive
PC/Desktop/Laptop/Notebook
Bare Drive (i.e. connected using dock)
RAID (along with other hard drives)
Camera
Phone
Not sure
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6
What kind of RAID do you have?
RAID 0 (Stripped)
RAID 1 (Mirrored)
RAID 2
RAID 3
RAID 4
RAID 5
RAID 6
RAID 0+1
RAID 1+0
Drobo
Don't know
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7
How many drives are in the RAID?
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125+
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8
How many drives from the RAID have failed (if any)?
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125+
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9
What kind of computer was the device connected to?
Mac
PC & Mac
PC
Linux
NAS (ethernet drive)
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10
Has the device been to another computer repair or data recovery company?
Yes - computer repair company
Yes - data recovery company
Both - computer repair & data recovery companies
No
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11
What is the name of the company?* This field is required
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12
What was the company's diagnosis (please copy/paste if they e-mailed it to you)?* This field is required
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13
Has the hard drive's cover been opened (exposing the platters)?* This field is requiredNote: the "cover" is not the same as the "enclosure" (if you have an external drive).
Yes
No
I don't know
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14
Was the hard drive's failure caused by a drop or jolt/impact?
Yes
No
I don't know
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15
Does the hard drive spin-up when powered on?
Yes
No
I don't know
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16
Does the hard drive smoke when powered on?
Yes
No
I don't know
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17
Does the device make any unusual sounds (select any that apply)?* This field is required
No, it sounds normal
Clicking: always (i.e., immediately after powering on)
Clicking: occasionally (i.e., after spinning up and when trying to read a file)
Screeching
Scratching
Faint ticking (and NOT spinning)
Buzzing (and NOT spinning)
Musical beeps/tones (and NOT spinning)
I don't know
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18
Please describe the problem (i.e., computer won't boot, can't copy files, not spinning, dropped, etc.):
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19
What (if anything) has been attempted to recover the data?
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20
What data is most important?
Small Files (docs, photos, mp3s)
Large Files (videos, large graphic files)
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21
Any other notes or comments that may help us determine your chances?
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22
If you couldn't locate your model number, upload a photo of the device's label. OPTIONAL: Please attach any images you think may help us determine your chances.
Drag and drop files here
Select files to upload
Max. file size: 4.0MB
Upload Photo
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23
Your name:
First Name
Last Name
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24
Your e-mail address:* This field is requiredWe NEVER spam and will only use this e-mail address once, to reply to this form.
*Case sensitive
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25
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