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Implementations Survey
Thank you for taking the time to complete the following survey. Your opinions matter to us!
22
Questions
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1
Name
*
This field is required.
First Name
Last Name
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2
Financial Institution / Company
*
This field is required.
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3
Email
*
This field is required.
example@example.com
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4
Overall satisfaction with CCMC's Implementation team
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Project Coordinator
Row 0, Column 0
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Row 0, Column 4
Technical Consultant
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Business Consultant
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
Row 2, Column 4
Overall Installation Process
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Row 3, Column 4
Project Coordinator
Technical Consultant
Business Consultant
Overall Installation Process
Very Unsatisfied
Row 0, Column 0
Unsatisfied
Row 0, Column 1
Neutral
Row 0, Column 2
Satisfied
Row 0, Column 3
Very Satisfied
Row 0, Column 4
Very Unsatisfied
Row 1, Column 0
Unsatisfied
Row 1, Column 1
Neutral
Row 1, Column 2
Satisfied
Row 1, Column 3
Very Satisfied
Row 1, Column 4
Very Unsatisfied
Row 2, Column 0
Unsatisfied
Row 2, Column 1
Neutral
Row 2, Column 2
Satisfied
Row 2, Column 3
Very Satisfied
Row 2, Column 4
Very Unsatisfied
Row 3, Column 0
Unsatisfied
Row 3, Column 1
Neutral
Row 3, Column 2
Satisfied
Row 3, Column 3
Very Satisfied
Row 3, Column 4
1
of 4
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5
How helpful was the documentation that your Project Coordinator / BA provided throughout the installation process?
1
2
3
4
5
Not helpful at all
Extremely helpful
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6
What was your overall impression of the Implementation process?
1
2
3
4
5
Very bad impression
Excellent impression
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7
What could the Implementations team have done differently to make the process smoother / easier for you?
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8
Do you have any comments regarding your interaction with the Implementations team?
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9
Have you contacted Client Care?
Yes
No
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10
How satisfied were you with the Client Care team?
1
2
3
4
5
Not satisfied
Extremely satisfied
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11
Did the Client Care team answer your questions / correct your issue?
YES
NO
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12
Do you have any comments regarding your interaction with the Client Care team?
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13
How are things going with your current CCMC product(s)?
1
2
3
4
5
Not very good
Excellent
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14
Do you have any questions / concerns regarding your current CCMC product(s)?
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15
Is there any additional field mapping that CCMC can help you with?
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16
How easy is the software to use
1
2
3
4
5
Very hard
Extremely Easy
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17
Is the software meeting your expectations?
1
2
3
4
5
Has not met expectations
Has exceeded expectations
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18
Do you have any comments regarding your current CCMC Solution?
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19
Can CCMC assist you with any additional products / services?
GL Connector™
Express Boarding Module™
Test Environment
Document Connector™
Professional Services
Other
None of the above
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20
Would you be willing to be a reference client for CCMC?
Yes
No
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21
Would you be willing to write a testimonial for CCMC?
If yes, someone will contact you with more information.
YES
NO
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22
Additional Comments
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