There will be no penalty for cancellations received on or before the date 30 days prior to the first day of the event. The full amount you paid minus a $25 processing fee will be refunded.
A cancellation penalty of 50% of your registration deposit amount plus a $25 processing fee will be applied for cancellations received between 29 to 10 days before the event.
No refund will be issued for cancellations received less than 10 days before the first day of the event. Late requests for refunds due to a family emergency only will be considered on a case-by-case basis and will still be subject to a $25 processing fee.
This is a Hotel Takeover where we are required to pay for all of the rooms and facilities in advance! Because we do this, we are able to ensure that there will be no families, children or other unwanted guests in attendance. Only likeminded adults like yourself.
Please understand that there are some costs that are out of our control like credit card and booking fees that are charged to us. It is there for necessary for us to charge at minimum the $25 processing fee for any and all cancellations.
All cancellations must be sent in writing via fax, e-mail or regular mail to the Agency. Please fax or email cancellations, if possible, and expect confirmation within two days. If necessary to cancel by USPS, please allow sufficient time for a response.
Zen Entertainment LLC is not responsible for problems beyond our control such as weather conditions, resort conditions, prepaid tours, etc. No refunds will be given in these situations. The final decision on refunds rests with the President and Treasurer. Thank