• Aldinga Day & Night Surgery Patient Feedback

    Aldinga Day & Night Surgery Patient Feedback

  • We appreciate you taking the time to complete this short questionnaire. There are no right or wrong answers.

    We respect your privacy and your feedback will only be used to help us improve our service.

    We ask for your email address, as we want to ensure that no spam is sent to us, and we may need to verify it. If you would like us to contact you about your feedback, please let us know at the end of this form

    It should only take 2 minutes, unless you have a lot of specific feedback in the final question.

  • Are you usually able to see the doctor of your choice?*
  • If no, are other options offered to you when your doctor is unavailable?*
  • Do staff ask if you need longer than a standard appointment when you book to see the doctor?*
  • If no, do you feel that you can ask for a longer appointment?*
  • Have you ever needed to contact the doctor by phone?*
  • If yes, was your call returned in a timely fashion or as advised by the receptionist?
  • Have you ever needed to access care outside of surgery hours?*
  • If so, was the advice offered regarding alternative options helpful?
  • Have you ever asked for a home visit?*
  • Do you feel that you are treated respectfully by all staff, including GPs?*
  • Do you feel that your telephone enquiries are dealt with appropriately and respectfully? *
  • Do you find the waiting area is comfortable and well set up?*
  • Do you have any difficulty in obtaining appropriate care park?*
  • Were the practice team members warm and friendly?*
  • Did staff pay attention to what you had to say?*
  • Following your visit here today, are you happy that everything was explained clearly?*
  • Were you encouraged to ask questions?*
  • Do you feel that all of your questions have been answered?*
  • Are you better able to make informed decisions about your health?*
  • Does your doctor discuss preventative health measures with you?*
  • If your doctor has requested you to have investigations, has the purpose been explained to your satisfaction?
  • When referred to a specialist or elsewhere for investigations, eg. radiology, did your doctor advise you to enquire about the cost involved when you ring for your appointment?*
  • Have you ever been asked to have a third person in your consult, eg. medical student or supervisor?*
  • If so, did you think this process was dealt with appropriately?
  • Are you confident that your personal information will remain private and confidential?*
  • Are you happy that any complaints you might make would be handled appropriately?*
  • Does the practice make adequate provisions for your privacy?*
  • Overall, were you satisfied with the service you received today?*

  • Thank you for taking the time to send this feedback. It is very important that we look to improve all the time.

  • Would you like us to contact you about the feedback you have given us on this form.*
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