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Tech Support Request
Please fill out and submit this form. A member of the IT department will send you an update as soon as possible.
10
Questions
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1
What type of problem/request do you have?
*
This field is required.
Internet/WiFi
Print/Scan
Meeting Room Setup
Projector/Sound
Phone
TigerNet
E-mail
Office 365
Forgot password
Other
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2
Internet/WiFi - What is the problem?
Blocked website
Weak wifi signal
Can't connect
Other
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3
Print/Scan - What is the problem?
Paper Jam
Doesn't Scan
Can't login
Printer is offline
Other
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4
Meeting Setup - Date and time
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Date
Year
Month
Day
1
2
3
4
5
6
7
8
9
10
11
12
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2
3
4
5
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7
8
9
10
11
12
Hour
00
10
20
30
40
50
00
10
20
30
40
50
Minutes
AM
PM
PM
AM
PM
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5
Meeting Setup - IT requirements
Projector
Speakers/Sound
Laptop
Microphone
Internet Access for guests
Tech to stay for duration
Wireless Projection (Airplay)
Other
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6
Projector/Sound - What is the problem?
HDMI - no video
VGA - no video
Airplay - no video
No sound
Other
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7
TigerNet - What is the problem?
Gradebook
Schedule/Calendar
Roster Change
Other
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8
Office 365 - What is the problem?
Outlook
Word
Excel
PowerPoint
OneNote
OneDrive
Other
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9
Which password did you forget?
TigerNet
Outlook/Office 365
Laptop Login
Other
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10
Trello Card Title
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11
Where on campus?
Please Select
Upper School
Lower School
2CB
Fieldhouse Complex
Iggy Building
Arthur Bishop
Merritt House
Dean's
Gooderham
Leonard
Mandeville
Schmon
Please Select
Please Select
Upper School
Lower School
2CB
Fieldhouse Complex
Iggy Building
Arthur Bishop
Merritt House
Dean's
Gooderham
Leonard
Mandeville
Schmon
Building
Room Number
Other
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12
Please describe your problem/request
*
This field is required.
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13
What steps have you taken to try to resolve the problem?
ex: restarted the computer, restarted the printer, closed the application, updated the software ...
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14
How urgent is your request?
*
This field is required.
1
2
3
4
5
FYI - No Response Needed
The Apocalypse
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15
Please attach any relevant files here
ex. screenshots of error messages, presentations for meetings, file that won't open, etc.
Drag and drop files here
Select files to upload
Max. file size
: 10.6MB
Browse Files
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16
Your Name
*
This field is required.
First Name
Last Name
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17
E-mail where we can reach you
*
This field is required.
first_last@ridleycollege.com
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18
Summary
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19
Today's Date
-
Date
Year
Month
Day
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20
Due Date
-
Date
Year
Month
Day
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21
Please verify that you are human
*
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