It is our intention to maintain the high standard of customer service. However, we recognise that complaints may sometimes arise, so we will ensure that any such complaints are dealt with in a consistent, fair and open manner.
We will acknowledge your complaint within three (3) business days of receiving it. We will investigate your complaint objectively and impartially, and notify you of our findings and any actions we may have taken, within ten (10) business days.
If you require immediate assistance with a complaint, you can call the relevant centre directly, or alternatively contact our head office during business hours on 3253 1700.