We strive to maintain a high standard of customer service at all times and welcome feedback about your experience with the Y. We also recognise that complaints may sometimes arise and will ensure that any such feedback is addressed in a consistent, fair and open manner.

Our staff aim to acknowledge receipt of your feedback within 3 business days. Any complaints will also be investigated and you will be notified of our findings and advised of any actions we may have taken within 10 business days. 

If you require an immediate response or assistance, please contact the relevant centre or service directly or phone the Y Queensland Head Office on 07 3253 1700.