Excellence in Patient Care & Service
“A typical day at XXX involves high patient volumes, and for the most part, fairly low acuity. However, during a recent busy day, our staff was put to the test not once, but twice during the same shift. Fortunately, for our patient's, the staff responded quickly and appropriately and what could have been grave situations for both patients, turned into full recoveries. The first "emergent" patient, checked-in with a typical student health chief complaint, "Mono or Flu-like symptoms" When XXX, LPN retrieved the patient from the waiting room she immediately noticed his flush face and inability to answer basic questions appropriately. XXX immediately moved the patient to an exam room, and called for help from her co-workers. Upon exam, the patient was found to have an oxygen level in the 70's, a blood pressure of 80/60, and absent radial pulse. The team, which consisted of XXX, XXX, XXX, XXX, XXX, APRN, XXX, and XXX, worked quickly to provide resuscitation measures and notify 911.
The staff member who called 911 was instructed that there would be a delay in arrival of the EMS Squad, due to multiple calls being out at the same time. While waiting for EMS to arrive, the team provided oxygen therapy, placed the patient in the Trendelenburg position, inserted two IVs and started infusing fluids. Fortunately, this prompt and immediate reaction from the team provided this patient with an excellent outcome. Once EMS arrived, the patient was transferred to the emergency room, admitted to Ruby Memorial, treated for sepsis and a septic emboli, and after a few days of antibiotic therapy discharged.
A few hours later, on the same day, our staff was notified of an emergency occurring in the stairwell of our building. A student who was leaving the 2nd floor with a group of friends had collapsed in the stairwell and was experiencing a seizure. Staff members, XXX XXX, XXX, XXX, XXX and XXX responded and stabilized the patient. EMS was notified, and the patient was promptly transported to the emergency department. I am very proud of how the team responded in both of these situations, and feel that they deserve to be recognized for their excellence in patient care. Their emergency response skills were put to the test, and they passed with flying colors. Our students at WVU have a great group of qualified individuals to rely on for care, and that is something to be proud of!"